Qantas review by Jan 2016-03-23

After this flight and another we already have booked due to a wedding we will be lucky to contemplate flying with Qantas EVER gain. I sat in Business Class in a faulty seat on an overnight flight Singapore – Sydney, Staff attempted to fix it twice with no success and no where to move me. The food was inedible & to have a top chef (Neil Perry) associated with it was a joke & even soup luke warm due to a problem. Cheese platter a disgrace. Toilets filthy & unhygenic with a distinct urine smell. We were embarrassed to be Australians flying on a so called “number one airline”. Plane was 20+ years old & badly in need of repairs internally & a lack of service. We were told it is to be re-furbished soon. We have travelled in economy with better service, food & seats. Paid a lot of money for this due to health reasons to be comfortable & was sick for days afterwards. DISAPPOINTED!! Then got stung for an extra small bag (excess they said) from Sydney to Canberra. We complained to customer care & got the money refunded on the bag which we shouldn’t had to have paid for in the first place as well under limit and a measly 5000 points each as a gesture of goodwill. Disgusted!