QF16 LAX to BNE 31 May 2016. Literally the flight from hell. The seat for which I paid AUD$90 was commandeered by a woman who appeared to be running a kiddie day care. I informed the FA but she did nothing. I was stuck in a seat with entertainment unit on floor so no room for feet. Child in front of me had seat fully reclined for entire 14 hr flight. All my “pre-selected” meals were delivered to my former seat and the food I eventually got was cold and inedible. Video screen and seatback were covered in some kind of strange, brown goo, which didn’t really matter as the video was so jerky on all channels that it was unwatchable. I soon discovered that I was also sitting in more of the brown goo. Apparently they didn’t even bother to clean this plane before it took off. When I complained to Qantas their response was that they reserved the right to change my seating for operational and safety reasons. Really? I didn’t see anything operational or safety related about letting someone steal the seat I already paid a premium for. Never again.
Home Qantas review by Don 2016-06-23
