Qantas review by Brian 2014-11-28

I fly weekly CBR/ADL/CBR – around 45 round trips per year. In late 2012 I defected to Virgin because a) My regular return flight 6o CBR on Thursday eveningnwas invariably late departing & I found the the Qantas staff were not as friendly or helpful as Virgin staff (particularly in the lounge. I have just returned from BRIS via Qantas & surprisingly nothing has changed. The staff in CBR are quite good (because they are younger & brighter I think) but my check-in at BRIS was almost like being proceesed at a prison & the the older staff in the lounge were quite abrupt. I was hoping thatb things had changed but I will continue to fly Virgin