6 hour Emirates flight on the 777. Aweful. Uncomfortable. Cramped and Stiff. With persons seat reclined in front , it felt like the seat was in your mouth. Much smaller screen and the ICE system continously crashed, and a very much smaller selection of everything on ICE. What a terrible hard product. Just do better. I would not recommend this at all. Got off the flight with a sore back and feet and if you stretched your feet you kicked the persons feet in front of you. This might be ok for a flight for 1 to 3 hours tops and even then you would be pushing it. And believe it or not, they offer this pearl long haul, yes for 14+ hour flights. Much to my horror and dismay, despite having booked 6 months in advance for a long haul, on the A380, a far superior service and hard product by any metric, Emirates because of a them issue, flagged as an "operational issue", 6 months in advance, has switched us to a 777. Now as I mentioned above their 777 service is atrocious, and unfathomable for a longhaul. But they see this as no worries equal swap for an A380. Given we specifically chose the flight to avoid choosing a flight time and date that offered the 777, to be lumped with it after paying for 5 air faires, is truly gob smacking. Then when we reached out to Emirates and pointed out that we specifically planned selected and payed for 1. the A380 2. the long layover with hotel stay and 3. two rows together with window seats as we have 3 children of course this was all confirmed when they took our money. Now we did this trip 3 years ago and believe it or not sort of the same thing happened with "operational issues" only they still supplied the A380 And hotel stay, with the difference being they gave a longer layover which was fine, however they had mixed us all over the plane sitting our children amongst strangers, with our youngest being 5 at time, dreadful and after hours of complaining and phone calls we at least got the children sitting next to us. OMG. So what does this say about Emirates. 2 times flying with them. Twice bitterly disappointed. 3 years almost between flights. The odds for them are not good. I thoroughly do not recommend them, upon sharing this experience with others, they arrived to one common conclusion, this kind of bafoonery does not happen with Qatar, they all told me to fly Qatar, they stated their 777 hard product is far superior and at least they will not bait and switch like Emirates does, you get what you booked and paid for. In order to fly the A380, remembering we booked and paid for that, and they are signalling "operational issues ( a they problem)", after spending over $12000 on airfaires, Emirates takes away the hotel offer in the over 20 hour layover and wants an additional over $600, easily another $1000 added to the trip because emirates cannot deliver what they sold you with 6 months notice.....absolutely pathetic. In legal terms this is ripping off the consumer or bait and switch, they can cleverly call it whatever makes them feel competent, but it is a RIP OFF. Please do your research, there are so many more options out there and other carriers who accept that if they screw the pooch, they try to equate the value of their product offering by not being morally bankrupt and hiding behind fine print. Service is rated not only when things go well, but more importantly when they go wrong, and Emirates had shown when they stuff up, they hold all the cards and could only care about what suits them, happy to bait and switch a great product for a truly beyond sub par atrocious product, and make you lump it, really, switching an a380 for a 777. And after confirming the A380 and seating arrangements, I have not yet dared to look at how they have reassigned the seats on the 777, I guess i have 6 months to try to deal with that, no doubt In what I now have come to understand to be the Emirates gold crap standard, we will be placed in random seats as is the Emirates we stuffed up and dont care fashion and take 0% responsibilty because we have fine print. Proof of this is that utterly no due dilligence is taken when moving a booking on family who obviously sit their children next to them, on their new flight they nor asked for or were informed of, thats right, it was only when out of some mircale I rechecked our itinerary, did i pick up the change, Emirates had not even informed us of the first "Operational issue change", only to notice they had commited that gross negligance. I will give them this, they do truly deliver utterly crap customer service , that lacks all the service, with an award winning smile and politeness. DO NOT CHOOSE EMIRATES. DO YOUR RESEARCH, DO NOT FLY EMIRATES.

I have been a loyal Emirates customer for over 15 years, often choosing them over competitors like Qatar Airways or Etihad. I have frequently paid extra for Business Class and additional services, trusting in Emirates' promise of quality, respect, and cultural awareness. But my recent experience has left me disheartened and questioning everything I once admired about this airline. On EK152 from Copenhagen to Dubai, a bottle of alcohol—likely dropped by a crew member on the upper deck—began leaking from the overhead compartment and spilled directly onto me. I was soaked. My trousers, which I valued deeply and had paid around 1100 AED for, were ruined. As a practicing Muslim, this incident was not just uncomfortable; it was spiritually distressing. Wearing those trousers again would be impossible for me—it felt like wearing something impure, a violation of my conscience and faith. I had no choice but to throw them away. What followed was even more disappointing. I contacted Emirates Customer Affairs and explained the entire situation in detail, respectfully and with patience. Initially, they offered 10,000 Skywards Miles as a goodwill gesture. When I expressed my dissatisfaction and explained the emotional and spiritual depth of the issue, they raised the offer to 15,000 miles. But when I requested reimbursement for the ruined trousers, I was told to send photos and the original receipt—items I simply no longer had, as I had already disposed of the trousers. Even after I sent my bank statement showing the transaction and provided a link to the same product online, they still refused to offer a refund or any meaningful compensation. The tone of their responses became increasingly procedural and dismissive, showing very little empathy. To add salt to the wound, this is not the first time something like this has happened with Emirates. In 2019, I was accidentally served alcohol instead of Sprite on a flight from Bali to Dubai. I forgave it back then, believing it was a rare mistake. But now I realise these issues are not being taken seriously. It pains me to say this, but Emirates has failed me—not just as a customer, but as a human being who expected basic respect and understanding. An airline that is proudly based in a Muslim country should have shown more cultural sensitivity and care. I hope others read this and consider how much weight Emirates truly gives to long-term loyalty and customer dignity. I expected more. I deserved better.

Disappointing Baggage Check-In Experience with Emirates I had a very unpleasant experience with Emirates during the baggage check-in process. The staff were surprisingly rude and unaccommodating. As a passenger already under the usual stress of international travel, I was shocked by how strictly and aggressively they handled my luggage situation. I had slightly over 1kg extra on each piece of my checked baggage. Instead of showing any understanding or offering solutions, they insisted I remove the extra weight. I had to shift the contents into my carry-on and backpack, which was stressful and embarrassing. Then, just before passport control, another staff member sent me back to the counter and forced me to purchase an additional piece of luggage for that same small amount of weight. The entire experience felt inconsiderate and unnecessarily harsh. It left me feeling anxious and unwelcome. I’ve always believed Emirates to be a premium airline, but this experience makes me think twice about flying with them again.

Would put all five stars but since sitting in economy not that much space

Emirates - Fly Better? Nah, Emirates - Fly BITTER, would be most appropriate - that’s how appalling the behaviour of some of their Dubai ground and flight staff is. For the context of this review, we were travelling to Chennai, India from Dubai, UAE on an Emirates. The flight crew didn’t care - they were downright rude in their responses to and interactions with most Indian passengers on our flight. Prior to boarding our flight, we had an extraordinary experience with their ground staff - it took us nearly 2 hours to just drop off our baggage due to long queues, lack of signage and direction and unhelpful, derogatory ground staff. I’ve narrated the full ordeal on TripAdvisor, product review and lodged a formal complaint with Emirates. In a nutshell, their ground staff at Dubai international airport are an epitome of arrogance, disrespect and poorest customer service. When we tried to escalate the issue on the spot, one of the staff at the check in counters asked us to “take it easy because things like this happen" and to not ruin our vacation. In my humble opinion, I am an employee and we serve customers too and we have good and bad days but we don’t treat our customers badly and give them disappointing experiences and not be sorry about it. Stop normalising bad customer service, giving unsolicited advice to your customers to defend yourselves; and learn to apply the concept of “continuous improvement” - it’s an actual thing. We have been travelling frequently with different airlines over the past decade and not once have we been treated so poorly. If it’s an Indian passport or an outbound flight to India that’s made you behave differently towards us, then SHAME ON YOU Emirates - it’s about time you get your act together and consider including the concept of “diversity and inclusion” as part of staff training or hire employees who care about serving customers from all backgrounds.

OMG second best airline in the world next to ANA/Qatar. SO AMAZING. Love how they recruit a passionate crew from around the world who cares about customers. I would fly them every week if I could! 10 star!

I enjoyed this airline. This airline has excellent service, and ok food. before I also flied business, and the service was also good.

Amazing service, comfortable seating and good food.

This is WORST FIRST CLASS TRAVEL EXPERIENCE. Airline charged for few inches more despite being half allowed weight. DXB First class lounge staff clueless on hotel availability. Baggage missed at Dubai despite 19 hour transit. No communication on lost baggage so far. Every step of the travel, I found harassment, terrible customer support, and absolutely NO HELP.

I've been flying Emirates for many years, being their gold member. But based on the latest flight, i am probably not going to fly them again. First, i wanted to use hundreds of thousands of miles to upgrade myself and my partner to business class, but was told it was not possible as the route was not open for such upgrades, so ended wasting years of miles collections on few hundreds dollars "discount" on economy ticket. Emirates used to be amazing with onboard services and refreshments, but every time i fly it is getting worse and worse (or less and less) with lots of items being out of stock (one hour into the flight). Check-in experience in dubai in the gold members counter was terrible, unfriendly, unhelpful. We spent good 30 minutes discussing umbrella that came on another emirates flight (still having emirates tag on it) and if the checkin person can accept it to the flight or not. Overall, emirates is declining year over year, what once used to be absolutely amazing experience is now almost comparable to low-cost. The only good thing is their entertainment system (if it works for the seat).