American Eagle
reviews

It’s a regional service, but long haul, so come with expectations tempered. Baggage handling was fast, service good, convenience of flying from a smaller closer airport was great, at half the cost of delta. Gate agents in Charlotte need improvement though.

Worst experience ever. I couldn't push my bag into the overhead compartment as it was a s plane. The air steward just stood there and did not help to push the bag in even when I asked for help. He said numerous times "you have to check in the bag". Finally with my all strength as a female age 55 with carpal tunnel syndrome managed to pushed in the bag. The bag is the standard carry on luggage. Upon touching down, same thing happen and a kind passenger helped me pull the bag out cause the overhead compartment slants / slopping down, so we need to pull upwards to get our luggage for this small plane. It was a nightmare for me with this airline crew service. We did not have any problem with other airline overhead compartment.

Incompetent, Horrible customer service. Never on time. Delayed our trip twice, One time there and one time back causing us to miss our connection both times. Could have held flight the second time as it was barely 3 minutes and their fault. Counter people barely speak English and refuse to help

Absolutely horrible and rude flight attendant! Very rude to the children. We told him we would report his attitude but he fired back "hey I can be even more rude" and added " go ahead and complain.... nothing will become of it .... I will come up with a better story than yours". American Eagle should do something about such fight attendants.