Air France
reviews

Air France found my coat left with cabin crew on AF191 (seat 3J) and created Intervention #135049. Yet their claim website repeatedly failed with a 404 error, and CDG Business Lounge staff offered no solution. Very disappointing customer service.

Barely any entertainment. For meals, the flight attendant simply handed something. I am veg and bit into meat. When another person asked for veg, she said there are none. Another attendant corrected her and handed one. Staff would often forget to offer drinks or collect waste.

From Oslo to Paris, even if it was a 2.5 hour flight, having free WiFi was quite pleasant. Comfortable seats and a small but good service onboard.

Will never fly Air France again. I had a flight from PTP Guadeloupe to Miami (3.5h flight) scheduled. I was staying in Miami one night to visit friends and had a separate flight to LAX the next day. The day before my flight to Miami, I received an email from Air France stating my PTP-MIA was cancelled with no option to rebook on a similar flight. When I called AF, customer service agent stated the only way to travel back to the US before monday morning was to travel via Paris. I had to cancel my non-refundable hotel in miami and flight to LAX and instead flew Air France PTP-CDG-LAX (22h flight). When I arrived at the PTP Guadeloupe airport, imagine my surprise (and anger) when I see the PTP-MIA flight listed as having left on time earlier that day. I have spoken to several AF agents in person and on the phone and no one is willing to give me an explication or reason for the cancellation, offer accommodations or take any accountability. I suspect Air France had overbooked the flight and kicked me off of it to sell my seat to someone else. I have filed an online complaint and request for compensation for my cancelled hotel/flight and received a response from AF stating they are not able to respond to me any time soon due to high volume of complaints...

Flew from MIA-CDG (with an onward connection). I thought I would post to let anyone who reads the standards of Air France have definitely gone down. The B777 we flew was old....and dated. There was literally no beverage service. The dinner cart came by with the first drink order. (Just wine or beer/soft drinks it seemed). There was no cheese/crackers. There was a coleslaw salad and a chicken and rice dish. Small cake for appetizer. The breakfast was a overdone baguette slice which was way overbaked.

The improvement in Air France over the years has been remarkable, the inflight crew and food were incredible as is their online presence with an excellent App

Our father was dying in hospital and we had a hell of a time reaching him on time, with repated cancellations, storms, air traffic issues, etc. Through it all, and through multiple rebookings on multiple airlines, Air France helped us repeatedly. Thanks Aurélia particularly!

My Experience with KLM: A Cautionary Tale for Travelers I want to share my experience with KLM Airlines to help others navigate potential travel challenges. My journey, which began in May 2024, has been a seven-month struggle to resolve an issue involving lost luggage and the handling of a situation that impacted my wife, who has a disability. Despite multiple attempts to work with KLM, their responses have been inconsistent. At first, they assured me they were looking into the matter, but later changed their position. The latest claim is that I voluntarily declined to wait for a flight the next day—despite the fact that only one seat was available, and I was traveling with two others. In addition to the lost luggage, I have had difficulties obtaining the required delayed baggage report, which is necessary for my two travel insurance companies (Travel Guard and Generali). Without this document, I am unable to file an insurance claim, even though I am entitled to compensation. I have filed complaints with the Department of Transportation (DOT) and the Attorney General’s Office, but I have yet to receive a meaningful response. After exhausting all options, I am now considering filing a case in small claims court in San Francisco. My goal in sharing this is not to vent frustration, but to ensure that other travelers are aware of potential challenges when dealing with KLM. I strongly encourage anyone flying with them to document every detail of their trip, including emails, receipts, and any correspondence. Have you had a similar experience with KLM or another airline? I’d love to hear your insights. #KLM #TravelIssues #AirlineCustomerService #LostLuggage #KnowYourRights

AirFrance was good. Flew a long haul and great cabin and service.

A Nightmarish Flight with Air France and KLM: A Cautionary Tale My recent journey with Air France and KLM was a harrowing experience that I'll never forget. From the moment I stepped onboard, it was evident that this airline was more interested in maximizing profits than providing a satisfactory customer experience. The flight attendants were dismissive and arrogant, treating passengers with a sense of entitlement that was both shocking and offensive. Their lack of empathy and professionalism was a stark contrast to the courteous service I've come to expect from reputable airlines. The food and beverages offered were a disgrace. The meals were meager and unappetizing, and the drinks were watered down. It's clear that Air France and KLM are cutting corners to save costs, sacrificing passenger comfort and satisfaction in the process. But the truly unacceptable behavior came to light when my baggage was delayed. Despite repeated attempts to contact their customer service, I received little to no assistance. The airline seemed more concerned with avoiding responsibility than resolving my issue. Their handling of my delayed baggage claim was a complete disgrace, characterized by denial, evasion, and utter disregard for my concerns. I strongly advise travelers to avoid Air France and KLM at all costs. Their poor customer service, unacceptable food and beverages, disorganized operations, and unethical handling of delayed baggage make them one of the worst airlines I've ever flown with. Let's make our voices heard and ensure that other travelers are aware of the risks associated with flying with these airlines. #AirFranceKLM #WorstAirlineEver #CustomerServiceNightmare #BoycottAirFranceKLM #TravelHorrorStory #TravelNightmare #AirlineFail #AirlineComplaints #TravelComplaints #ConsumerRights #FlightDelay #DelayedBaggage #LostBaggage #TravelTips #AirlineReviews #AvoidAtAllCosts