Scoot ‘all systems go’ for big Changi move

October 07, 2019
Scoot Changi move
Scoot's business class.

Budget carrier Scoot says all systems go for its move to Singapore Changi Airport Terminal 1 from October 22.

The Singaporean carrier has successfully concluded final flight trails ahead of the move, designed to accommodate projected double-digit annual growth over the next three years.

The first scheduled departure from T1 on October 22 will be Flight TR100 to Guangzhou at 5:15 am local time. The first arrival will be Flight TR895 from Kaohsiung at 5 am.

The last Scoot flight from T2 will be TR156 to Shenyang and will depart at 2:55 am local time on October 22, while the last arriving flight will TR431 from Kuching at 11:5pm on October 21.

READ: Scoot nixes payment processing fees across its network.

The terminal move addresses customer feedback indicating passengers wanted an improved check-in and boarding process.

The airline says upgrades at T1 will be able to handle projected growth while giving customers a more intuitive check-in flow, as well as a refreshed and more spacious terminal experience

Scoot chief operations officer Ng Chee Keong said the airline had been working hard on the move for almost two years.

“Passengers for both trial flights were checked in and boarded on time; in addition, baggage and other flight handling essentials, such as catering and amenities, were uplifted with no issues,’’ he said.

“Our customers on these trial flights have also shared that the automated check-in kiosks and bag-drop machines at the new central zone are user-friendly.

“We will continue to work closely with Changi Airport Group and our service partners to ensure a smooth transition, with extra staff presence planned at both T2 and T1.

“With that, we are looking forward to welcoming over 10,000 customers at our new home on 22 October 2019.”

Scoot has been using its website and social media channels to update customers on the move as well as onboard announcements on flights into Singapore from October 1.

Passengers told the airline they were impressed with the trial flights and the self-check-in facilities at T1.

“The new terminal has more self-service kiosks, and I took the self-check-in option, which was much faster for me,’’ said project co-ordinator Krystal Teo.