Emirates introduces contactless biometric departures from Dubai

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October 26, 2020
Emirates

Emirates has launched an integrated biometric contactless path at Dubai International Airport (DXB) to cut contact with staff.

The integrated biometric path will give passengers a seamless travel journey from specific check-in to boarding gates, improving customer flow through the airport with fewer document checks and less queuing.

Utilising the latest biometric technology – a mix of facial and iris recognition, Emirates passengers can now check-in for their flight, complete immigration formalities, enter the Emirates Lounge, and board their flights, simply by strolling through the airport. The various touchpoints in the Biometric path allow for a hygienic contactless travel journey, reducing human interaction and putting emphasis on health and safety.

READ: Airline’s cleaning solutions destroying the virus 

Adel Al Redha, Emirates’ Chief Operating Officer said: “We have always focused on providing a great customer experience at any touchpoint and now it is more vital than before to make use of technology and implement products and introduce processes that focuses not only on fast-tracking customers but more importantly on health and safety during their travel journey. The state-of-the-art, contactless biometric path is the latest in a series of initiatives we have introduced to make sure that travelling on Emirates is a seamless journey and gives customers added peace of mind.”

The biometric touch points are currently installed at select First, Business and Economy Class check-in desks in Terminal 3 at DXB; immigration gates including a “smart tunnel”; Emirates’ premium lounge entrance at concourse B as well as select boarding gates. Areas, where biometric equipment is installed, will be clearly marked and additional units will be installed at each touch point in the future.

The Smart Tunnel, a project by the General Directorate of Residence and Foreigners Affairs in Dubai (GDRFA) in collaboration with Emirates, is a world-first for passport control, where passengers simply walk through a tunnel and are “cleared” by immigration authorities without human intervention or the need for a physical passport stamp.

The airline is also the first airline outside America to receive approval for biometric boarding from the U.S. Customs Border Protection (CBP). Customers flying from Dubai to Emirates’ destinations in the U.S. will be able to choose facial recognition technology at the departure gates.

The biometric path is the latest in a host of initiatives by Emirates to provide a smart contactless journey. In the last month, the airline has introduced other services including self-check-in and bag drop kiosks at DXB for a smoother airport experience.

The airline says its booking policies offer customers flexibility and confidence to plan their travel. Customers who purchase an Emirates ticket for travel on or before 31 March 2021, can enjoy generous rebooking terms and options if they have to change their travel plans.

Customers have options to change their travel dates, extend their ticket validity for 2 years, or convert their ticket into a travel voucher to use against any future flight-related purchase for themselves or their family and friends. More information here.

Also, it says its customers can now travel with confidence, as the airline has committed to cover COVID-19 related medical expenses, free of cost, should they be diagnosed with COVID-19 during their travel while they are away from home.

This cover is immediately effective for customers flying on Emirates until 31 December 2020 and is valid for 31 days from the moment they fly the first sector of their journey.  For more details: www.emirates.com/COVID19assistance.