Customer feedback prompts Cathay boost to popular routes.

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October 06, 2018
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Image: Cathay Pacific.

Cathay Pacific says customers feedback informed its decision to boost frequencies to Frankfurt, Madrid, Tokyo and Adelaide and says more announcements are on their way.

The increases from Cathay’s Hong Kong hub see Frankfurt moving to 10 times weekly — an additional three flights a week from March 31, 2019, leaving Tuesdays, Fridays and Sundays.

Cathay says a late departure allows customers to maximize their final day in Europe and the extra flights will be operated by the airline’s three-class Airbus A350-900 featuring Wi-Fi and the latest inflight entertainment system.

Adelaide gets a six weekly flight starting October 28 and a new schedule which splits the flights between overnight and morning services. The additional service will be operated by an A330-300.

The airline says the split schedule gives customers a greater choice and improved connectivity from its Hong Kong hub.

READ: Frequent flyers benefit from new Cathay. Qantas codeshare.

Madrid moves to daily Cathay flights between June and October 2019 with two additional flights on Mondays and Wednesday using A350-900s.

Popular destination Tokyo gets an additional daily non-stop from October 28.

Flight CX526 will depart Hong Kong at 0810, arriving into the Japanese capital at 1310. The return service, CX527, leaves at 1420, arriving into Hong Kong at 1845.

Cathay announced a record nine new destinations in 2018  with new routes to Brussels, Copenhagen, Dublin, Nanning, Jinan and Washington D.C. already underway and services to Cape Town, Davao City and Medan due before the end of the year.

It will also be heading to popular West Coast US destination Seattle in March 2019.

“Our customers have spoken, and we have listened,’’ Cathay said in its latest route round-up.

“Not only are we adding more and more destinations to our already expansive global network, we are also increasing the frequency of services on some of our most popular routes across three continents to give our passengers more choice and greater options.”