Malaysia Airlines Airline Review

The customer service was excellent - a massive improvement on that had on the flight to KL. The staff went out of their way to help passengers, nothing was too much trouble and when it was time to sleep they were quiet and respectful in the galley (which my seat was right next to).

The seats on the A380 are much better than those on the A330 aircraft in that they transform in to wide lie flat beds. The transformed bed itself is quite short, I'm 5'6 (167cm) and was at the end. There is also no covering or mattress to put over the seat so it can be a little scratchy on bare skin. Despite this, it is comfortable and wide and it only takes a walk through Economy for you to appreciate the luxury of your lie flat bed! The amenity kit is impressive with high quality products and plenty of them and a thick duvet and pillow keep you warm and comfortable. The seats, in a 2-2-2 configuration, have privacy dividers, in seat power and USB ports. The seat could benefit from a bit more storage for laptops, ipads and water bottles but this sort of storage is easier to achieve in "suite" style seating.

Malaysia Airlines has, in my opinion, some of the best in flight catering and on this flight it was quite simply, perfect. Taste, quantity, choice and presentation. I couldn't fault a thing. Hot and cold towels are never far away and your glass never empty. At the front of the cabin is an on board snack bar which has a variety of snack foods, drinks and magazines available mid flight.

The in flight entertainment screens and noise canceling headphones were of excellent quality and clarity. There is a greater choice of movies and TV shows on the A380 than the A330 aircraft.

Malaysia Airlines does not have the newest and greatest Business Class seats or cabin but it has one of the most competitively priced and the in flight service and cuisine is up there as some of the best. As the airline evolves and re brands you will see dramatic improvements in this area including changes in the A330 seat comfort in the business class, but for now enjoy your lie flat bed on the A380, enjoy the world leading cuisine and in flight service and above all enjoy the price you paid for a flat bed 40,000 feet high in the sky on a 12 hour flight.