American app helps flyers navigate COVID crisis

American Airlines is trialing a mobile app designed to prepare passengers for international travel by helping them navigate COVID-19 restrictions. The US carrier has partnered with identity assurance company Daon to test the VeriFLY app on flights between its Miami hub and Jamaica from November 18. The app aims to help travelers easily understand COVID-19 testing and documentation requirements for their destination and streamline airport check-in through digital verification that customers have completed the requirements. READ: Cathay, airports welcome Hong Kong-Singapore travel bubble. American intends to expand it to other markets and is also working with multiple countries to further streamline the process and incorporate the app at destination airports. This would mean customers have an expedited verification process on both ends of the travel journey. “Piloting this new solution is a direct response to our customers’ increasing desire to explore more international travel opportunities,” said American Airlines president Robert Isom. “The app will help us deliver a more seamless travel experience as we support demand return and put customers’ minds at ease that they are fully prepared for their trip.” Passengers will need to create a secure profile on their mobile device and will then be prompted to confirm details for their trip such as flight information, a negative COVID-19 test that fulfills their destination’s requirements and other required documentation. As travelers verify each required element for travel, the app verifies that the customer’s data matches a country’s requirements and displays a simple pass or fail message. The airline says this simple message will streamline the check-in and document verification process at the airport before departure. The app also provides travelers with reminders when their travel window is coming to a close or once their credential has expired. Passengers using VeriFLY will get an expedited entry lane for testing verification in the Miami Airport’s North Terminal where they will be required to simply show their approved “pass” validation. They will still be required to follow all rules and regulations for health and safety verification in their arrival countries. Daon says VeriFLY stores travelers’ information in a secure manner.