I had a carry on backpack that contained my laptop. I was on Tk158 IST-MIA on July 2. I was seated in a bulkhead seat which if it had padding was long gone. I had my laptop out briefly earlier in the flight and then stowed it above. I slept for a few hours, had breakfast and upon arrival I collected my backpack, my checked luggage and with my Global Entry cleared customs quickly. Upon arriving at my hotel and unpacked I found that my laptop was missing. I contacted Turkish and was referred to their baggage claim website and completed all the information including that it was a carry on, not a checked bag. The customer service agent who had referred me to the baggage claim website assured me they would “resolve the theft”. After about a week I received an email notifying me that their department could not assist and referred me back to the Customer Service Department that had referred me to them. No concern was ever expressed over the theft, no apologies for the issue, no nothing just passing me around. Being Gold Status with Star Alliance at least I can select other Star Alliance airlines for my future travel. Turkish might have excellent reviews but not from me. How they were rated Europe’s Best” is beyond me. The “Preferred Seating” was an exaggeration at best, the cabin service was unusual in that being on the aisle I was handed the food trays for the other passengers in my row and told to “pass them down”, I passed the first two and the attendant began serving the other row. I managed to get his attention and asked about my meal. He looked at my empty tray table and asked what happened to the tray he gave me. He finally relented and gave me a tray. I asked about a beverage and he responded “you want a drink now?” “why didn’t you ask before?”. I have never experienced such a rude attitude, poor service and at the end he collected all the trays except mine. It was obvious I was finished, but he just pushed on collecting other trays. Unreal. Turkish Airlines never AGAIN!

I fly with Turkish Airlines regularly - I live in Turkey these days, so unfortunately my options are limited. I flew to Dar recently - the plane was a 737 which for a flight time of seven hrs is a tad small, in my opinion. The inflight experience was normal for Turkish Airlines in my experience - once onboard, the staff were surly, bordering on rude. The meal was no better than average. In seven hrs i received one glass of wine, when I asked for a second I was simply ignored, as if I had made an improper suggestion. I received a single tiny container of water and later in the flight i was provided with a sandwich which was bread with barely any filling and a cola. No snacks. Miserable, really. All smiles when you exist the plane of course - one gets the impression that you were no more than an imposition. Perhaps the crew were glad to see the back of us - i know i was glad to see the back of them. I waited for my suitcase and when the carousel started, suitcases were loaded and went round and round. One or two people retrieved theirs. After a good twenty minutes the baggage handlers started to remove the suitcases from the carousel. I asked if there was any more – one of the handlers advised me these suitcases were from a flight, the passengers of which, had arrived two days previously! A fellow passenger approached me and showed me his phone - he had a transponder tag in his suitcase, which showed his luggage was still in Istanbul. Me and FIFTY other passengers were left to wrangle with a single local agent who was completely overwhelmed. I filled in a form and left. I attempted to call the phone numbers I found on the web – over four days I must have called the four numbers, each twice per day but no one ever answered. Eventually on the fourth day I took it on myself to the airport where I eventually found my suitcase. In the lost luggage. Despite leaving my contact details on my lost luggage form including a local phone number, no one attempted to contact me. Turkish Airlines are the most difficult – almost impossible Airline to contact. I will raise a complaint with the Aviation Authorities as i believe i will receive no sense from Turkish Airlines. I tend to find that companies like this who are full of self promotion are the least competent and the most disappointing.

Flight experience was bellow average.

Карты аэропортов в мобильном приложении Turkish Airlines действительно полезны.

En el billete que compré en clase económica, elegí los asientos delanteros. Era un área amplia y espaciosa que nunca antes había experimentado, me gustó mucho.

This was the worst experience I've ever had among any airlines all my life, and I've taken hundreds of flights. I flew from Kilimanjaro to Addis Ababa and then on to Istanbul just fine; apparently Ethiopian Air doesn't have any trouble with people booking trips through United (which I did). But then after passing through all the security at Istanbul, the TA guy at the gate would not let me board the plane to LAX. He said they could not confirm my flight! This was ridiculous. I paid for my flight, and then they did not let me get on the plane. The TA agent (who was nonchalant, rude, uncaring, and arrogant) at the gate told me to go to the TA ticket counter, and did not seem to care that I would miss my flight. The next flight from Istanbul to LAX was 6 hrs later. I went to the TA ticket counter already having missed my flight. There I was treated even more rudely. I was told that they could not find my flight. I informed them that they had already messed up my outbound flight (a different story) and now they were messing up my inbound flight. Then they accused me of being "late to the gate." I told them that was absurd -- I arrived at the gate a half hour before boarding time. The issue was not that I was late, it was that their agent at the gate would not let me board the plane. The TA people at the counter did not believe me. They said they would check the security camera footage to see if indeed I was at the gate on time. They rudely told me to step aside while they allegedly "examined" this. I have never in my entire life heard of such a preposterous thing; this was completely unprofessional. Well, they made me wait off to the side for twenty, then thirty minutes. I protested that they should just call their guy at the gate and he would confirm that I was there on time! They ignored me. Finally, after more than half an hour, they claimed that they called him and he said I was late! This was beyond ridiculous. Then they said that the booking I did on United using my United miles got "changed" somehow. They showed me a printout of my six flights (3 going and 3 returning) and underlined that the last one said "Exchanged." However, all six flights said "Exchanged." This does not mean that the flight got changed. It just means that the booking I did on United got assigned to another airlines. Obviously they are so incompetent that they don't even know this. So, there were three issues that they used as their excuse, all of which were independent of each other, and all of which were completely false. First, they could not find the confirmation of my ticket. Second, they claimed I was late to the gate. Third, they claimed that the United ticket got changed. I was left with no other option than to purchase from them the next flight from Istanbul to LAX. This cost me $1,117.77 out of pocket. I even lost my iPhone, which cost me several hundred dollars. Then, I was treated extraordinarily awfully by another supposed TA supervisor. This was the worst experience I've ever had flying. I have voiced my complaint to United and urged them to sever their relationship with TA.

This was the worst experience I've ever had among any airlines all my life, and I've taken hundreds of flights. I flew from Kilimanjaro to Addis Ababa and then on to Istanbul just fine; apparently Ethiopian Air doesn't have any trouble with people booking trips through United (which I did). But then after passing through all the security at Istanbul, the TA guy at the gate would not let me board the plane to LAX. He said they could not confirm my flight! This was ridiculous. I paid for my flight, and then they did not let me get on the plane. The TA agent (who was nonchalant, rude, uncaring, and arrogant) at the gate told me to go to the TA ticket counter, and did not seem to care that I would miss my flight. The next flight from Istanbul to LAX was 6 hrs later. I went to the TA ticket counter already having missed my flight. There I was treated even more rudely. I was told that they could not find my flight. I informed them that they had already messed up my outbound flight (a different story) and now they were messing up my inbound flight. Then they accused me of being "late to the gate." I told them that was absurd -- I arrived at the gate a half hour before boarding time. The issue was not that I was late, it was that their agent at the gate would not let me board the plane. The TA people at the counter did not believe me. They said they would check the security camera footage to see if indeed I was at the gate on time. They rudely told me to step aside while they allegedly "examined" this. I have never in my entire life heard of such a preposterous thing; this was completely unprofessional. Well, they made me wait off to the side for twenty, then thirty minutes. I protested that they should just call their guy at the gate and he would confirm that I was there on time! They ignored me. Finally, after more than half an hour, they claimed that they called him and he said I was late! This was beyond ridiculous. Then they said that the booking I did on United using my United miles got "changed" somehow. They showed me a printout of my six flights (3 going and 3 returning) and underlined that the last one said "Exchanged." However, all six flights said "Exchanged." This does not mean that the flight got changed. It just means that the booking I did on United got assigned to another airlines. Obviously they are so incompetent that they don't even know this. So, there were three issues that they used as their excuse, all of which were independent of each other, and all of which were completely false. First, they could not find the confirmation of my ticket. Second, they claimed I was late to the gate. Third, they claimed that the United ticket got changed. I was left with no other option than to purchase from them the next flight from Istanbul to LAX. This cost me $1,117.77 out of pocket. I even lost my iPhone, which cost me several hundred dollars. Then, I was treated extraordinarily awfully by another supposed TA supervisor. This was the worst experience I've ever had flying. I have voiced my complaint to United and urged them to sever their relationship with TA.

Tam zamanında iniş yapması çok iyi bir olay. Hava olayı olmadığı taktirde çok dakikler.

Me subí a un avión por primera vez la semana pasada y me divertí mucho. Pensé que tendría miedo, pero nunca viví una situación así, fue muy agradable. No sabía que había tantas películas y series de televisión buenas y entretenidas en el sistema de entretenimiento a bordo.

It was the first time I saw a child traveling unaccompanied at the airport and they were given priority and were constantly checked on the plane. They were very attentive and careful.