Turkish Airlines review by James Collins

I had a carry on backpack that contained my laptop. I was on Tk158 IST-MIA on July 2. I was seated in a bulkhead seat which if it had padding was long gone. I had my laptop out briefly earlier in the flight and then stowed it above. I slept for a few hours, had breakfast and upon arrival I collected my backpack, my checked luggage and with my Global Entry cleared customs quickly. Upon arriving at my hotel and unpacked I found that my laptop was missing. I contacted Turkish and was referred to their baggage claim website and completed all the information including that it was a carry on, not a checked bag. The customer service agent who had referred me to the baggage claim website assured me they would “resolve the theft”. After about a week I received an email notifying me that their department could not assist and referred me back to the Customer Service Department that had referred me to them. No concern was ever expressed over the theft, no apologies for the issue, no nothing just passing me around. Being Gold Status with Star Alliance at least I can select other Star Alliance airlines for my future travel. Turkish might have excellent reviews but not from me. How they were rated Europe’s Best” is beyond me. The “Preferred Seating” was an exaggeration at best, the cabin service was unusual in that being on the aisle I was handed the food trays for the other passengers in my row and told to “pass them down”, I passed the first two and the attendant began serving the other row. I managed to get his attention and asked about my meal. He looked at my empty tray table and asked what happened to the tray he gave me. He finally relented and gave me a tray. I asked about a beverage and he responded “you want a drink now?” “why didn’t you ask before?”. I have never experienced such a rude attitude, poor service and at the end he collected all the trays except mine. It was obvious I was finished, but he just pushed on collecting other trays. Unreal. Turkish Airlines never AGAIN!