I had a carry on backpack that contained my laptop. I was on Tk158 IST-MIA on July 2. I was seated in a bulkhead seat which if it had padding was long gone. I had my laptop out briefly earlier in the flight and then stowed it above. I slept for a few hours, had breakfast and upon arrival I collected my backpack, my checked luggage and with my Global Entry cleared customs quickly. Upon arriving at my hotel and unpacked I found that my laptop was missing. I contacted Turkish and was referred to their baggage claim website and completed all the information including that it was a carry on, not a checked bag. The customer service agent who had referred me to the baggage claim website assured me they would “resolve the theft”. After about a week I received an email notifying me that their department could not assist and referred me back to the Customer Service Department that had referred me to them. No concern was ever expressed over the theft, no apologies for the issue, no nothing just passing me around. Being Gold Status with Star Alliance at least I can select other Star Alliance airlines for my future travel. Turkish might have excellent reviews but not from me. How they were rated Europe’s Best” is beyond me. The “Preferred Seating” was an exaggeration at best, the cabin service was unusual in that being on the aisle I was handed the food trays for the other passengers in my row and told to “pass them down”, I passed the first two and the attendant began serving the other row. I managed to get his attention and asked about my meal. He looked at my empty tray table and asked what happened to the tray he gave me. He finally relented and gave me a tray. I asked about a beverage and he responded “you want a drink now?” “why didn’t you ask before?”. I have never experienced such a rude attitude, poor service and at the end he collected all the trays except mine. It was obvious I was finished, but he just pushed on collecting other trays. Unreal. Turkish Airlines never AGAIN!

I fly with Turkish Airlines regularly - I live in Turkey these days, so unfortunately my options are limited. I flew to Dar recently - the plane was a 737 which for a flight time of seven hrs is a tad small, in my opinion. The inflight experience was normal for Turkish Airlines in my experience - once onboard, the staff were surly, bordering on rude. The meal was no better than average. In seven hrs i received one glass of wine, when I asked for a second I was simply ignored, as if I had made an improper suggestion. I received a single tiny container of water and later in the flight i was provided with a sandwich which was bread with barely any filling and a cola. No snacks. Miserable, really. All smiles when you exist the plane of course - one gets the impression that you were no more than an imposition. Perhaps the crew were glad to see the back of us - i know i was glad to see the back of them. I waited for my suitcase and when the carousel started, suitcases were loaded and went round and round. One or two people retrieved theirs. After a good twenty minutes the baggage handlers started to remove the suitcases from the carousel. I asked if there was any more – one of the handlers advised me these suitcases were from a flight, the passengers of which, had arrived two days previously! A fellow passenger approached me and showed me his phone - he had a transponder tag in his suitcase, which showed his luggage was still in Istanbul. Me and FIFTY other passengers were left to wrangle with a single local agent who was completely overwhelmed. I filled in a form and left. I attempted to call the phone numbers I found on the web – over four days I must have called the four numbers, each twice per day but no one ever answered. Eventually on the fourth day I took it on myself to the airport where I eventually found my suitcase. In the lost luggage. Despite leaving my contact details on my lost luggage form including a local phone number, no one attempted to contact me. Turkish Airlines are the most difficult – almost impossible Airline to contact. I will raise a complaint with the Aviation Authorities as i believe i will receive no sense from Turkish Airlines. I tend to find that companies like this who are full of self promotion are the least competent and the most disappointing.

Flight experience was bellow average.