Sky Express
reviews

On flight GQ 790 21 August i had paid a ticket for cabin luggage and a personal item. I only took one backpack which was tagged as personal item by their mistake but I was still forced to put it under my seat. Fake smiles and rude cabin crew. Avoid this airline.

Avoid this airline. Every checked bag on our flight was left behind in Milos, with no warning. I’d read reviews about this happening regularly on full summer flights, but trusted it wouldn’t happen to me. Staff in Athens were rude and offered no assistance

Avoid flying with SKY express if you’re traveling to Greece. The ground staff were very rude and barely understood English, and the customer service was just as bad. Very disappointing experience!!!!!!

My suitcase was badly damaged on flight GQ 890. It took over 10 emails until Sky Express finally acknowledged the claim. I accepted their offer, but since then: no payment and no replies to my many follow-ups. Extremely frustrating experience.

I was traveling with a party of 8. Sky Express did not load any of our luggage on the plane from Milos to Athens. When we arrived in Thessaloniki (second leg), they had no idea where our luggage was. We made repeated calls to Sky Express in Milos and Athens and go no answer. After several calls and visits to the lost and found at the airport in Thessaloniki, they confirmed that our luggage had been shipped by boat to Athens. We finally received our luggage six days after our trip, and risked returning to the US without our luggage. We will never fly Sky Express again!

Very poor costumer service. Missed connection flight. Never risponded to my emails asking for compensation

Flight cancelled on 3/22 without any communication (we discovered it at the airport the day of the flight), asked refund as stated by European Regulation. No reply form them, further requests followed and they did not pay, though confirmed on 6/22 that the refund will be paid the day after. Then they literally disappeared despite a request form a lawyer. Customer care far from being serious, shame on them.

We were scheduled for the flight to Zakynthos from Athens on flight GQ420 on July 12, 2022. Though we were able to check in (online) the night before and showed up 1-1/2 hours in advance of the scheduled 9:50 AM departure, we were told the flight had been cancelled. The service representative seemed a bit confused at first telling us it left that morning, then told us the flight had been canceled and that we were emailed and were not entitled to a refund. WE WERE NEVER NOTIFIED OF THE CANCELATION or any alternative options! WE DID NOT FLY THIS AIRLINE DUE TO THE CANCELATION!! We had reserved an Airbnb on Zakynthos so we had to get there that day. Therefore, we had to take a taxi to a bus terminal, take a 4 hour bus ride to the ferry, then a two hour ferry ride to the island! We respectfully requested a refund for the cancelled flight to help recover the cost of the alternative transportation. THEY NEVER RESPONDED TO OUR EMAILS TO CUSTOMERCARE@SKYEXPRESS!! THESE ARE DISHONEST BUSINESS PRACTICES!!

This was my first flight with Sky Express. The whole experience was wonderful! I was scared reading other reviews, but fortunately they were not verified. The staff were friendly, the aircraft clean and tidy and all on time. Highly recommended.