
KLM
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About KLM
Passenger ratings
Overall Value for Money
2.7
From 126 reviews
Seat and Cabin Space
3.0
From 119 reviews
Customer Service
3.2
From 124 reviews
In Flight Entertainment
3.2
From 106 reviews
Baggage Handling
2.6
From 19 reviews
Check-in Process
2.5
From 19 reviews
Meals and Beverages
3.3
From 115 reviews
Recommend Airline
41.9%
From 124 reviews
Latest reviews
View all
KLM lost my luggage and, one month later, still haven’t reimbursed a single cent of my documented expenses. On top of that, I’ve experienced flight cancellations, contradictory information, and repeated misleading communication from customer service.
2 / 10

Lie-flat beds, good entertainment, friendly staff. They even gave a souvenir and frequently checked in to see if anything was needed. Food was nice and hot. Only issue is they did not have a veg main course for one meal but gave meat with everything before checking if it was ok.
7 / 10

Honestly, I don't recommend this airline KLM. I deleted my previous flight due to my grandmother's birthday. I booked my new flight, but they told me to book again! I did and the flight was cancelled. So, I booked again and the flight was delayed for 50 minutes! Outrageous!
4 / 10


