
Jetstar
About Jetstar
Passenger ratings
Overall Value for Money
2.7
From 202 reviews
Seat and Cabin Space
2.7
From 197 reviews
Customer Service
2.7
From 204 reviews
In Flight Entertainment
2.2
From 101 reviews
Baggage Handling
2.5
From 14 reviews
Check-in Process
2.3
From 15 reviews
Meals and Beverages
2.7
From 132 reviews
Recommend Airline
32.2%
From 211 reviews
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JQ402 SYD-OOL was very good especially the efficient boarding and on-time take-off. However, the return flight was the stuff of nightmares. The vast majority of the passengers was travelling to Sydney for the Taylor Swift concert. Their inane, like, conversations throughout, like, the whole flight was not the fault of the airline nor their singing. But there is no excuse for playing Taylor Swift songs over the PA at a volume so loud the songs were distorted. Who knows the sensitivities of those passengers not travelling to the concert? Statistics would indicate many on board have no interest in the latest pop star and could well be travelling while dealing with grief or illness for example. Cabin crew failed to display the appropriate awareness of their passengers.
2 / 10

Flew Newcastle - Cairns. Delayed 3-hours. Standard for them as 40% of all their flights delayed. No staff around to keep us informed. Cramped appalling seats, rude staff, not cheap once you include a bag. 8% cancelled rate so should be thankful they got me there at all. One of the worst airlines on earth. Australia needs a passenger compensation scheme to reign in this mob’s behaviour.
4 / 10

HAD A NIGHTMARE OF MY LIFE WITH JETSTAR AIRLINES!!! FRUSTRATING AIRLINE SCHEDULES, RUDE JETSTAR CUSTOMER REPRESENTATIVES AT SYDNEY AIRPORT!!! HAVE BEEN MENTALLY HARASSED!!! HAVE BEEN DISRUPTED A DAY'S WORK AND MY REPUTATION AT MY WORK HAS BEEN HIT BY THESE AIRLINES!!!I AM A SENIOR CONSULTANT IN A TELECOM GIANT OF AUSTRALIA!!!THESE PEOPLE HAVE TO BE TAUGHT A VERY STRONG LESSON!!!
2 / 10



