
China Eastern
About China Eastern
Passenger ratings
Overall Value for Money
2.7
From 89 reviews
Seat and Cabin Space
3.0
From 90 reviews
Customer Service
2.5
From 92 reviews
In Flight Entertainment
2.8
From 84 reviews
Baggage Handling
2.8
From 12 reviews
Check-in Process
2.3
From 13 reviews
Meals and Beverages
2.4
From 89 reviews
Recommend Airline
33.7%
From 89 reviews
Latest reviews
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I hereby would like to compliment check in associate 陈逸轩for her excellent service at Tianhe International Airport. I was given wrong passport number on my ticketing at trip.com. She gave me hot line to call but not reply. She act tactful and proactively to amend my particular lucky it successful. She noticed my mom with a rollator and she guide us to proceed to the care counter for preparing necessary requirements. The whole process only took 10 minutes to complete. Bravo Ms Chen. I would like to compliment MU2566 and FM861 cabin crew for their gracious, warm and efficient service.
9 / 10

Worst food and cabin service Lost our baggage for 11 days and when found had to make a 140km round trip to pick it up at Brisbane even though it was their error
4 / 10

I recently flew with China Eastern Airlines and was genuinely impressed. One of the first things that stands out about this airline is its strong commitment to safety. As one of China’s major state-owned carriers and a member of the SkyTeam Alliance, China Eastern follows strict international aviation safety standards and consistently earns high safety ratings from global aviation authorities. Their modern fleet, mainly composed of Airbus and Boeing aircraft, is meticulously maintained and operated by highly trained crews. Beyond safety, the overall flying experience was excellent. The cabin was clean and comfortable, with attentive staff who managed every detail professionally. Flights departed and arrived on time, and I appreciated how smooth and calm the entire journey felt — a reflection of both technical reliability and crew competence. In short, China Eastern Airlines offers a reassuringly safe and comfortable travel experience, backed by solid international credibility and years of dependable operation. I would definitely recommend it, especially to travelers who prioritize safety and reliability above all.
9 / 10


