
Azul
About Azul
Passenger ratings
Overall Value for Money
3.3
From 11 reviews
Seat and Cabin Space
4.2
From 10 reviews
Customer Service
3.8
From 11 reviews
In Flight Entertainment
3.8
From 9 reviews
Baggage Handling
3.0
From 4 reviews
Check-in Process
2.8
From 5 reviews
Meals and Beverages
3.7
From 10 reviews
Recommend Airline
100.0%
From 8 reviews
Latest reviews
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We missed our connection due to a flat tire, and the airline rebooked us on another carrier with layovers too short to retrieve our bags and check in again. We ended up having to go through three different airports and arrived at our destination 10 hours late. The meal vouchers were disappointing as well—only valid for the cheapest items at the restaurants they assigned.
1 / 10

Azul used to be a 'friendly' and customer focused airline when they newly entered the market. They are still benefiting from that reputation, but in recent years they have become an arrogant and expensive airline. They are on average far more expensive than the competition and the service is mediocre at best. If you are travelling from Sao Paulo, be careful! Their main airport (VCP) is far outside the city (approx. 90 minutes without traffic). They have a free shuttle bus, but demand far exceeds capacity so you will in all likelihood have to arrange a last minute taxi. I used to be loyal customer, but after experience some of the arrogance first hand, I'm no longer flying with them.
3 / 10

Azul Airlines has no responsibility whatsoever towards its customers. They canceled my flight twice and did not have the audacity to notify me at any time. If I had not called them, I would have gone to the airport in vain. I do not recommend them to anyone else, not to mention that their tickets are one of the most expensive in Brazil at the moment. I am deeply disappointed with them.
3 / 10