About Alaska Airlines

Alaska Airlines, headquartered in the Pacific Northwest region of the United States, is one of the country’s most prominent carriers known for its extensive network primarily along the West Coast, and its commitment to customer service. It began as a small regional airline and has grown significantly over the years. The airline has maintained a reputation for pioneering in the aviation industry, including being one of the first to promote widespread satellite-based navigation in its planes. It is renowned for its innovations in passenger comfort and efficiency, as well as for maintaining high standards of safety and environmental stewardship, underpinning its operational philosophy. The fleet of Alaska Airlines is notable for its focus on versatility and efficiency, supporting both its regional and transcontinental services. The airline operates a mix of aircraft tailored to a variety of market sizes and geographic demands, enabling it to serve major cities, smaller communities, and seasonal resort destinations effectively. The diversity of its fleet allows the airline to optimize its operations and maintain competitive services, including frequent flights and well-timed connections that cater to both business and leisure travelers across its routes. In terms of services, Alaska Airlines offers a compelling blend of basic and premium services tailored to a variety of passenger needs. It provides an array of onboard amenities designed to enhance the travel experience, ranging from in-flight entertainment options to culinary offerings that reflect regional tastes and preferences. The airline also places a strong emphasis on customer service, offering a range of loyalty and frequent flyer programs that reward customer patronage with upgrades, discounts, and other benefits. Further, Alaska Airlines has established a robust network of partnerships with other airlines, enhancing its connectivity and providing passengers with expanded global reach.

Overall Value for Money

3.1

From 38 reviews

Seat and Cabin Space

3.3

From 33 reviews

Customer Service

3.6

From 36 reviews

In Flight Entertainment

3.3

From 23 reviews

Baggage Handling

3.0

From 6 reviews

Check-in Process

3.2

From 9 reviews

Meals and Beverages

3.2

From 33 reviews

Recommend Airline

53.8%

From 39 reviews

Latest Passenger Reviews for Alaska Airlines

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Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

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