American Airlines review by KC Phillips

Absoluely disgraceful flight AA72 Friday 5th Sept. Not the greatest start when the entire plane didn't have Entertainment systems for the first 1.5 hours of flight. Then my husband and I sitting in Premium Economy didn't have Entertainment for the ENTIRE flight 14 hours. To top this off both main meal services they ran out of the Premium Meals before serving us and we were given Coach meals, no apology and the Attendants were uninterested. The didnt provide any real service in any way, nonrubbish collection, basically left us to serve ourselves from.a galley in coach. Trays were broken or unsafe. Very uncomfortable flight. Very disappointed, choose this flight after a good experience in 2024. Was wondering why people complained about AA .. now we know....