Viva Aerobus review by jennifer

Never fails each time we fly a charter flight my luggage comes up accidentally either damaged beyond repair or missing or never even being put on the plane after being checked in. We recently just go back from Mexico and again they lost my luggage or as the representative said it probably was never put on the plane. I was told they would be in touch the next day and yet to hear from them regarding this. I had no hopes of hearing back from them as this is not the first time this has happened and no response back. Not sure why this happens but it is very upsetting. Needless to say, I'm done with flying charter flights. Viva Aerobus you've lost my business.