Royal Air Maroc review by Sarah 2016-09-07

Absolutely disgusting treatment. I was scheduled to fly from Casablanca to Tangier at 11 PM in August. We got on a bus at the scheduled time, which was very hot. When we arrived at a plane, the doors did not open and the bus turned back to the terminal. The bus driver still did not open the doors. The bus was so hot a passenger actually fainted, at which point another passenger hit the emergency exit. When we were back at the terminal, the staff were extremely rude to all passengers and would not provide any information. It was late at night, and there was no food or water available. After about 2 hours of waiting, a female passenger began to film the way the staff were treating the passengers. A male staff member grabbed her cell phone and pushed her to the ground. He refused to return the cell phone. Around 230 AM, someone came to the terminal in no identifiable uniform and began speaking to small groups offering "options". I overheard options from another passenger, which were 1) get your bags go to a hotel and wait on stand by for the next evening's flight or 2) take a bus to our destination. Around 3 AM, the passengers began walking up a flight of stairs. No one told us where