American Airlines review by Sabrina 2017-04-09

Terrible experience, never again. First off they canceled my flight and put me on a flight that got in at 10pm versus the original 3pm. When I got to the airport and asked the reason they stated ugh I think weather when it was both sunny and beautiful in both places. After about three times asking if there was another flight one magically appeared that got in at 730 instead. I flew to Phoenix on a layover and got to my connecting flight and the lady told me my carry on wouldn't fit. I explained to her I just carried it on from the previous destination and she told me if I continued to make a deal she would get her manager and I would be not let on the flight. I work in customer service and this airline is far from it. Not friendly, inconvenient, and very rude. I will pay a lot more money to fly another airline than this one again. Save your time and patience and choose something else.