American Airlines review by wayne 2016-10-05

Worst flight ever. Route was and is advertised with personal entertainment system choice of movies etc. Plane advertised as 787. Instead what we got was a 30 yr old 767 that still had its original interior. 6 screens on the centre ceiling that you needed binoculars to see. The seats were very uncomfortable as they were the same age as the aircraft. I asked the steward if the plane was a joke, he said it was a last resort plane as they had technical issues with the dream liner, which i since found out was untrue. According to AA customer service the flight was changed several weeks earlier and is still being used to date as they said in their words " we used this aircraft because it was more profitable". The fact that it is advertised with all the mod cons did not concern them at all. The magazine in the seat pocket was all stuck together and some of them were totally in Spanish. The movie was a Disney movie and the people who made the outbound journey on this flight said the movie was in Spanish and could not be changed. The flight was unable to carry any duty free items as they didn't have anywhere to store it. AA customer service offered us a voucher for $100 off our next flight