American Airlines review by Elissa 2016-01-18

Due to a mechanical issue with our plane, we missed our connection to Boston from Charlotte. When finally arriving in NC, we rechecked our luggage and were assured we had a seat on the next flight to Boston and to report to the gate for seat assignment. However, at that gate, we were told we would be on STAND BY...We didn't make the flight, but our luggage DID make it. We were then told that our party would be first in line on the next wait list and were assured we would travel as a party of four - and there WAS availability for four, BUT, one of our party members was listed out of order, (even though we checked in at the same time)...we were 1,2,3 and 6....We were told they HAD to take stand by passengers in the order in which they were listed, even though we had been promised we'd be able to travel together as a group....The Supervisor would not budge on that rule, and while we were discussing it, 4 other standby passengers were cleared for those seats. At that point, they found us 4 confirmed seats through LGA the following day. It was a nightmare. On a bright note the following morning, 1.17 Chris B. was on the desk and was able to change our seats for a nonstop to Boston.