American Airlines review by sarah 2015-05-29

The weather in Dallas isn't the disaster - the customer service at American Airlines is. Agents are yelling at guests for asking questions or simply running away to hide and leave confused customers and empty desks at the gate. I am here at 3:30 in the b gates at the airport staying the night with gates full of other people who are not being compensated in any way because according to American Airlines "the weather is not our fault". Well the customer service is. Elderly people are being denied cots. No restaurants are open and the agents went home. No hotels for us, we can sleep here - but I'm watching a lady try to rock her baby to sleep as they polish the floor as loudly as possible. People are told that no one knows where their valet checked bags are. The weather didn't lose our bags or cause your employees to lose their manners or basic decency. I'm embarrassed for American Airlines. I don't think this could have been handled worse.