TAP Portugal review by Ken

Short in numbers: Phone bill for what they call “customer service”: USD 153.00 Total waiting time on the phone with terrible music: 7 hours 53 minutes!!!!! Managers i talked to: 3 Operators i talked to: 23 Flight route: Miami-Lisbon-Luxembourg Spended 153$ on phone bills not talking to anybody who can help changing a simple reservation! In this review i respected the fact that it is a hard time for everybody during this pandemic but they would been better off transferring their customers to other airlines. Unfriendly, unhelpful, managers can’t help you eighter, they keep cancelling your flight without notice, giving you a “voucher” that takes weeks, even over a month to arrive. Worst Airline in the entire World! If you book with TAP, get yourself an appointment with your lawyer right away. Do yourself a favour and stay away from them! Never Ever Again!