Passenger Review

American Airlines review by Ben

2 / 10

04 January, 2018 by

Economy Class

On Nov 21 we purchased a single round trip ticket through travelocity for our daughter to come home for Christmas. When completing the purchase we encountered a choice for cancellation protection. We thought this might be worth it. Her spouse's and daughter's employers had not yet given them Christmas off, so the plan could change. So, we selected the "Yes, I want Cancellation Protection for my trip to Omaha." option for a $28 charge. Well, we learned the devil is in the details and fine lawyer print. Of course her plans changed and she had nothing but a huge hassle from both Travelocity and Travel Guard. She could not get a refund and was too sick to get a doctor to sign a form and file a claim. I find that the Travelocity website does not make the refund conditions plainly upfront. Of course when you see "Cancellation Protection" you might expect to use it. This is deceitful and dishonest in my opinion. And Travel Guard is a total ripoff. You have to have an army of lawyers to read all the conditions and restrictions. And not to let American Airlines or United off the hook. American issued a $225 credit but charges a $200 fee to use it. United was worse. They issued a $166 credit but charges a $200 fee to use it. Incredibly stupid. Lesson learned. After being ripped like this, we will never book through Travelocity, American, or United again. Drive or book directly through Southwest. Southwest actually cares about it's customers.

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline