American Airlines review by Marie 2016-01-16

As I sit on hold for the last 30 minutes trying to reach a Baggage Resolution Specialist from American Airlines, I decided it was time to write my review. In September of 2015, my luggage was misplaced in Dallas, Texas. After repeated phone calls and emails from me to AA, never from AA to me, my luggage was returned to my doorstep SEVEN WEEKS later with no forewarning. I got a curt little email apologizing and that was that except I had spent over $900 replacing the items in the suitcase which was misplaced. I filled out the necessary paperwork for delayed expenses in November of 2015 and today is January 15, 2016 and I have heard NOTHING! Even after sending a certified letter which they recieved in December 2015 stating my frustrations, I have still heard NOTHING and continue to sit on hold wasting my time once again. NEVER AGAIN will I fly with American. EDITORS COMMENT: Wow that's a serious issue - hang in there and get that sorted!