Vueling review by Meagan 2014-09-20

We booked a flight through Vueling from Rome Da Vinci (FUM) to Lamezia Terme, which is only about one hour flight and had a absolutely terrible experience. Our flight was delayed six hours! Not only was that inconvenient in itself but the staff of Vueling handled it very poorly. Many customers were unhappy and the staff was rude and uncaring waving us away with a free meal voucher. We had to ask many times and finally found a very assertive italian speaking gentleman on the same flight to help us convince then to allow us to make a call to let the hotel know we would not be checkin in until midnight since we do not have an international phone. The staff barely spoke a word of English between the three of four people we encountered. The staff looked annoyed the whole time, the customer service was unbelievably bad. When we finally got on the delayed flight the attendants were not smiling or pleasant as other airlines usually are. Also, as soon as the first and only round of beverages was offered the attendants closed a curtain blocking themselves off and did not come back out until landing. On the return, we ended up paying almost $500 for last minute tickets back to rome on a different airline because we could not afford a delay. When we arrived in Rome we found out the flight we would have been on actually got cancelled! I know the low prices are tempting but look at these reviews! You will end up spending more money if you are delayed or cancelled, just go with a more dependable airline. I absolutely hate Vueling, I will be advised fellow travelers to never fly with them.