Horrible- they do not value their customer's time! Family reunion ruined..due to delay flights from LAX to Boston. One family member was delayed 5 hours departing and another group by 2 hours. Diez not sound like much but it makes a big difference when people rushed to get to the airport early only to be delayed. Plus we have very limited time due to work commitments. Our family members will go out of their way to avoid ever using American airlines...never again!
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American Airlines
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
1
In Flight Entertainment
1
Baggage Handling
1
Check-in Process
1
Meals and Beverages
1
Recommend Airline