VietJet Air review by David 2015-10-10

VIETJET AIR is the worst airline there is. The customer service is horrible and the professionalism is not there. On October 8th 2015 I traveled on Viet Jet Air from SGN Ho Chi Minh City - CXR (Nha Trang) for a business trip. Before my flight, I went to VietJet Air online to check-in, after checking in online, I was instructed to print out the boarding pass and go directly to the gate. The printed boarding pass stated "Please be at the gate at least 10 minutes before departure." I arrived at Tan Son Nhat 40 minutes before departure and went to the gate. When I got to the boarding gate they said my boarding pass is not valid. They then continue to say It is only a "seat selection". They sent me back to the check-in counter to check in. By that time, they have already closed the flight and did not accept any passenger. I was furious and demanded a resolution. I angrily asked, "If this is not a valid boarding pass, then why is there an online check-in option on your website? Why does my printed boarding pass states 'Boarding Pass/The len may bay"? They had no answer for my questions. The only other option they gave me was to go on the next flight which was available at 6-7PM. EDITORS COMMENT: something funny going on there. That doesn't seem quite right.