Business Class
International or medium/long haul
- On Extended Range flights; choice of mezze and hors d’oeuvres followed by soup, choice of three main meals, dessert, fruit and cheese; wide range of beverages including wines, Turkish coffee and herbal teas served; fresh fruit juices or smoothies served prior to breakfast of fresh fruits, cold cuts, cheeses, fresh yoghurt and muesli as well as 2 hot meal choices; hot towel and welcome drink served
- On International medium/long haul flights; choice of mezze and hors d’oeuvres, choice of three main meals, dessert, fruit and cheese; wide range of beverages including wines, Turkish coffee, tea served; fresh fruits, cold cuts, cheeses, fresh yoghurt and muesli as well as 3 hot meal choices; hot towel and welcome drink served
- Audio/Video On Demand and in flight connectivity to send text messages and emails on 777s, A340s, A330s, 737-800s and 737-900s. All B777-300ER and new generation A330 aircraft have WiFi capability and the following live TV Channels; t24 (Eng.), BBC World (Eng.), Euronews (Eng. and Turkish) and SkyNews (Arabic).
- Seat pitch of 33 to 53 inch on single aisle aircraft and 55 to 78 inch on wide bodied aircraft
- Seat massage function, privacy screens and in seat power
- Full flat beds on 777-300s and A330-300s and seats on other aircraft have significant recline and extendable leg rests
- Blanket, large pillow and luxury amenity kit provided for medium haul flights; Long haul flights have tha addition of a mattress
- Baggage allowance of 30kg
Domestic or short haul
- Hot or cold meal served depending on the flight time with various alcoholic beverages provided
- All B777-300ER and new generation A330 aircraft have free WiFi service and live TV (not available for domestic flights); personal screens or shared cabin screens on short haul non domestic flights; No in flight entertainment on domestic flights; in seat power available on aircraft delivered after 2009.
- Seat pitch of 33-53 inch depending on aircraft
- Seating layout may be 2-2 or 3-3 with middle seat in each row of three kept free depending on aircraft
- Baggage allowance of 30kg
Premium Economy
- Available only on 777s
- Choice of hot meals and fruit, dessert and cheese served; second hot or cold meal or lighter option available; snacks and range of beverages including alcohol available throughout the flight; welcome drink, nuts and Turkish mezze plate offered
- Audio/Video On Demand and in flight connectivity to send text messages and emails. All B777-300ER and new generation A330 aircrafts have WiFi capability and the following live TV Channels; t24 (Eng.), BBC World (Eng.), Euronews (Eng. And Turkish)and SkyNews (Arabic).
- Seat pitch of 46 inch, recline of 8.8 inch and extendable leg rest
- In seat power and USB ports
- Blanket, pillow and luxury amenity kit provided
- Baggage allowance of 20kg
Economy Class
International or medium/long haul
- Hot or cold breakfast or two course lunch or dinner served; beverages, including alcohol after 10am provided complimentary
- Audio/Video On Demand and in flight connectivity to send text messages and emails on 777s, A340s, A330s, 737-800s and 737-900s. All B777-300ER and new generation A330 aircraft have WiFi capability and the following live TV Channels; t24 (Eng.), BBC World (Eng.), Euronews (Eng. and Turkish) and SkyNews (Arabic).
- Seat pitch of 31 to 32 inch with 6 inch recline
- USB ports and in seat power available on 777s and A330s
- Blanket, pillow and amenity kit provided
- Baggage allowance of 20kg
Domestic or short haul
- Snack box or sandwich and nonalcoholic beverages served
- Shared cabin screens show movies or TV shows or video on demand through seat back screens. No in flight entertainment on domestic flights.
- Seat pitch of 30 to 32 inch with standard economy recline
- No blankets, pillows or amenity kit
- Baggage allowance of 20kg
- National flag carrier of Turkey began in 1933 as part of the Ministry of Defense
- International services began in 1947
- Brand name Turkish Airlines introduced in 1956
- Reputation for service, safety and reliability suffered in late 1970s and early 1980s
- Restructure of airline and fleet by government began in 1983
- Since restructure airline has maintained young fleet and continued to expand
- Joined Star Alliance in 2008
- A340-300
- A330-200
- A330-300
- 777-300ER
- 737-900ER
- 737-800
- 737-700
- A321
- A320
- A319
Flight cancellation or lengthy delays
If the carrier cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a passenger’s stopover or destination point, or causes the passenger to miss a connecting flight the airline will:
- carry the passenger on another of its scheduled passenger services on which space is available; or
- reroute the passenger to the destination indicated on the ticket or aplicable portion thereof by its own scheduled services of those of another carrier, or by surface transportation. If the sum of the fare, excess baggage charge and any applicable service charge for the revised routing is higher than the refund value of the ticket or applicable portion thereof, the Carrier shall require no additional fare or charge from the passenger, and shall refund the difference if the fares and charges for the revised routing are lower;
- Refund the unused portion of the ticket
Passengers are also liable for compensation in the form of money, accommodation, meals, ground transport, meal vouchers and phone calls depending on the length of the delay or cancellation. Click here to see the compensation available. Note: The airline does not have to compensate passengers if delays and cancellations are the reuslt of weather, natural disasters, security risks, strikes, political unrest and unforseen deficiencies in flight safety.
Denied boarding
Pasengers are liable for compensation in the form of money, accommodation, meals, ground transport, meal vouchers and phone calls as explained here provided they were not denied boarding for medical or safety reasons.
Baggage
If damage to the baggage is of a kind that can be immediately ascertained (such as broken wheels or handles, tears or missing contents) or the bag itself is missing, the passenger must, on the same day and before leaving the arrival hall report the damage/loss to either the Turkish airlines counter or other baggage services. If your baggage has been delivered to you late after being lost, you can apply to Turkish Airlines, either personally or in writing, together with the documents indicating the expenditures you have made until the delivery of your baggage. You should apply no later than 21 days from the date when you received your baggage.
Lengthy Tarmac delays at US airports click here
See the airline Conditions of Carriage here and more information on cancellation and delay compensation here
For details of legislative obligations under EU regulation click here
NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.
To lodge a complaint with the airline, click here
To lodge a complaint with the EU click here
Click here for more information about our Turkish Airlines reviews and safety ratings system.
