Wednesday, January 16, 2019
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    Product Rating 4.5/5

    Rating Criteria

    First Class

    • Snacks, meals and all beverages, including alcohol, served complimentary.
    • Tablet loaded with movies and TV shows provided complimentary.
    • Seat pitch of 35 to 39 inch on 737-800s and 36 inch on 737-700s. Seat width of 19 to 21 inches.
    • 2-2 seat configuration.

    Economy Class

    • Non-alcoholic beverages, including tea, coffee and soft drinks, provided complimentary.
    • Alcoholic drinks and snacks available to be purchased on-board using a credit card.
    • Tablets loaded with movies and TV shows available for hire for fee on most flights longer than two hours. Ear buds are included in the hire price.
    • Seat pitch of 29 to 35 inch on 787-800s and 31 to 32 inch on 787-700s. Seat width of 16-17 inch. Fee for seat selection in advance.
    • Began in 1982 when a group of pilots and flight attendants from defunct Braniff International joined to form their own airline with help from businessmen in the Twin Cities of Minneapolis/St. Paul, MN
    • Originally offered only charter flights
    • September 11 terrorist attacks resulted in the airline ceasing service in 2001 until early 2002 when a group of investors purchased the company
    • 737-700
    • 737-800

    Denied boarding

    If a flight is oversold (more passengers hold confirmed reservations than there are seats available), airline personnel must first ask for volunteers who will give up their reservation willingly, in exchange for compensation of the airline’s choosing.

    If passenger is denied boarding involuntarily, he/she is entitled to a payment of ‘‘denied boarding compensation’’ from the airline except in special circumstances.

    On domestic and international flights, passengers denied boarding involuntarily from an oversold flight are entitled to compensation if passenger is offered alternate transport which results in a delay in arrival time as follows:

    0 to 1 hour arrival delay – No compensation.

      1 to 2 hour arrival delay – 200% of one-way fare (but no more than $650).

    Over 2 hours arrival delay – 400% of one-way fare (but no more than $1,300).

    When lengthy delays resulting from denied boarding arise, passengers will be offered accomodation and meal vouchers.

    Lengthy Flight Delays

    If the delay or misconnection is caused by Sun Country Airlines, Sun Country will transport the passenger on its next available flight in the same class or, if unavailable, a higher class of service at no additional cost to the passenger. At Sun Country Airline’s discretion, Sun Country may arrange travel on another carrier with which Sun Country has an agreement for such transportation.

    If the delay or misconnection is caused by a carrier other than Sun Country Airlines, Sun Country may transport the passenger on the next available Sun Country flight in the same class of service at no additional cost to the passenger.  If the passenger is holding a confirmed seat on a higher class ticket and space is only available on a lower class of seating, Sun Country Airlines will refund the difference in fares

    Flight Cancellation

    In the event of a flight cancellation while at the airport, passengers will be offered the option of rebooking on our next available flight; retaining credit of the fare paid of the unused segment for future travel; or taking a refund of the fare paid on the unused segment.

    For passengers who are not at their origin point or permanent domicile, hotel accommodation and meal allowance for one (1) night will be allowed.

    Misconnects: If a misconnect occurs between two (2) Sun Country Airlines flights which results in an overnight stay at the connection city, Sun Country Airlines will provide one (1) night hotel accommodations (with some exceptions – see below)

    Diversions: In the event a flight is diverted to an unscheduled airport, every reasonable effort will be made to provide for the comfort and well being of our customers. This may include an alternate mode of transportation, meals, and hotel accommodations. In the event bus service is used to the final destination, passengers may personally elect to leave directly from the alternate airport without requiring them to travel to the final destination; however, no refund or other type of credit will be allowed.

    Exclusions: Sun Country Airlines does not provide any amenities mentioned in this section if a delay, cancellation, or diversion is the result of air traffic control, a weather situation, or another extraordinary circumstance beyond our control. In those cases, passengers will be provided an 800- number for hotels offering distressed-rate pricing.

    Lengthy Tarmac Delays at US airports

    U.S. and foreign air carriers do not permit an international flight to remain on the tarmac at a U.S. airport  for more than four hours without allowing passengers to deplane subject to safety,  security, and ATC exceptions.  This applies to small hub and non-hub airports, including diversion airports.

    Notification of the status of delays must be given every 30 minutes while the aircraft is delayed, including reasons for delay, if known.  Drinking water and food will be provided complimentary within the first two hours of a tarmac delay provided the aircraft has left the gate.

    Baggage

    In the event a bag does not arrive with the passenger, a Delayed Luggage Report must be filed with a Baggage Service agent prior to leaving the airport. Fees for checked baggage will be refunded and a toiletry kit provided to the passenger.  Reasonable purchases becasue of lost luggage will be reimbursed by the airline provided there are receipts.

    Liability for loss, damage or delayed delivery of checked baggage is limited to the actual value of the baggage or $3,400, whichever is less, unless the passenger declares a higher value for loss of baggage, not to exceed $5,000.00

    People with disabilities and people with reduced mobility

    Passengers should notify the airline of the need for special assistance before their flight. Pre boarding and disembarkation assistance is available.

    See airlines full conditions of carriage here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    Passenger rights for US airlines flying into Europe click here

    To lodge a complaint with the airline click here

    To lodge a complaint with the US Department of Transport (DOT) click here

     

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