Wednesday, February 15, 2023
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    Product Rating 1.5/5

    Rating Criteria

    COVID-19 Star Rating Breakdown 6/7

    Rating Criteria

    • All aircraft in economy-only configuration.
    • Snacks and drinks including water available for purchase on board using a credit card.
    • Seat pitch of 28 to 30 inch with 17 to 18 inch seat width. Seats can be chosen in advance for a fee.
    • Bigger seats with extra legroom (seat pitch 36 inch and 20 inch width) at the front of the aircraft available for an extra charge.
    • Wi-Fi access being rolled out to all aircraft, completion in 2019.
    • No in-flight entertainment.
    • Founded in 1980 as Charter One
    • Changed name to Spirit in 1992
    • Announced plans to transition to low cost carrier in 2007
    • A319
    • A320
    • A321

    COVID-19 Compliance (6/7)

    – COVID-19 website information and instructions
    – Social distancing on boarding
    – Flight attendant Personal Protection Equipment
    – Face masks compulsory
    – Meal service modified
    – Passenger Sanitizer Kit
    – Deep clean of aircraft

    Denied boarding

    If a flight is oversold (more passengers hold confirmed reservations than there are seats available), airline personnel must first ask for volunteers who will give up their reservation willingly, in exchange for compensation of the airline’s choosing.

    If passenger is denied boarding involuntarily, he/she is entitled to a payment of ‘‘denied boarding compensation’’ from the airline except in special circumstances.

    On domestic and international flights, passengers denied boarding involuntarily from an oversold flight are entitled to compensation if passenger is offered alternate transport which results in a delay in arrival time as follows:

    0 to 1 hour arrival delay – No compensation.

      1 to 2 hour arrival delay – 200% of one-way fare (but no more than $650).

    Over 2 hours arrival delay – 400% of one-way fare (but no more than $1,300).

    When lengthy delays resulting from denied boarding arise, passengers will be offered accomodation at Deltas contracted hotels or a credit voucher for up to $100 if accomodation is not available.

    Cancellation and lengthy flight delays 

    Spirit will not assume expenses incurred as a result of a flight delay, cancellation, or schedule change. Spirit may provide limited amenities and services, which may be required by certain customers in order to maintain their safety, health and welfare. Amenities provided by Spirit are provided as a courtesy to the customer and are not to be considered an obligation of Spirit. No lodging will be provided to a customer on any Spirit flight which is delayed or canceled in the originating city on the customer’s itinerary.

    When a customer holding a confirmed reservation on a flight which is delayed because of a schedule irregularity (including but not limited to, a missed connection, flight cancellation, omission of a scheduled stop, substitution of equipment, a different class of service or schedule change), Spirit may rebook the customer on Spirit’s first available flight on which seats are available to the customer’s original destination without additional charge.

    Customers involved in a Spirit Airlines controllable cancellation or delay in excess of two (2) hours will have three (3) options available to them: 1) reaccommodation, 2) a credit for future travel, or 3) a refund.

    Lengthy Tarmac Delays at US airports

    U.S. and foreign air carriers do not permit an international flight to remain on the tarmac at a U.S. airport  for more than four hours without allowing passengers to deplane subject to safety,  security, and ATC exceptions.  This applies to small hub and non-hub airports, including diversion airports.

    U.S. and foreign carriers are required to coordinate plans with Customs and Border Protection (CBP) and the Transportation Security Administration (TSA)

    Notification of the status of delays must be given every 30 minutes while the aircraft is delayed, including reasons for delay, if known.  Drinking water must be provided complimentary once the delay is over two hours.


    If a bag/item is delayed, lost, damaged or pilfered, a Spirit Airlines representative must be notified in person, within four (4) hours of arrival, (unless applicable law or treaty provides for a longer period of time) at your destination. The Luggage Resolution office may be reached Monday to Friday from 9:00 am to 5:30 pm, Eastern Standard Time at 1-877-888-5926, extension 7004.

    Spirit Airlines allows reasonable interim expenses for customers whose bags have been delayed. Interim expenses incurred are limited to reasonable personal items, such as clothing and toiletries purchased as a result of the delay. All original receipts must be provided for reimbursement; copies will not be accepted.

    If your baggage has not been located and returned within five (5) days, a claim should be filed with the Luggage Resolution Department. The form and details for lodgement of this forms can be found on page 16 of the airlines terms and conditions here.

    For travel wholly between U.S. points, liability for loss, delay or damage to checked baggage is limited to $3,400 per customer holding a confirmed reservation.

    People with disabilities and people with reduced mobility

    Customers with disabilities are not required to travel with an attendant unless it is determined by the carrier that an attendant is essential for safety. Spirit personnel are not obligated to provide special assistance for personal needs (e.g., assistance in actual eating, assistance within the restroom, provision of medical services).

    See airlines full conditions of carriage here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    Passenger rights for US airlines flying into Europe click here

    To lodge a complaint with the airline is difficult but click here  for FAQ’s. Please also read this information on complaints here, as Spirit are different to other airlines.

    To lodge a complaint with the US Department of Transport (DOT) click here


    Click here for more information about our Spirit Airlines reviews and safety ratings system.

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