Book Flights
 
Home Qatar Airways

     

    Economy Class

    • Full meal and beverages including alcohol provided and snacks available throughout flight
    • Seat pitch of 32 to 34 inch with 4 to 6 inch recline and footrests; 30-31 inch on the 787
    • Audio/Video On Demand on all medium and long haul aircraft. Wi-Fi available for a fee on the A380, 787, A319 and on some A330, A320 and A321 aircraft.
    • Blankets, pillows and amenity kit provided on all medium and long haul flights
    • Baggage allowance of 30kgs

    Business Class

    • Welcome drink and hot or cold towel offered
    • Multi course restaurant quality meals served on demand; snacks available on demand
    • Business class known as first class on A320s and A319s
    • Seats recline to fully flat beds on twin aisle aircraft with full privacy and aisle access. Seat pitch of 45 inch on A321s; seat pitch of 36 inch on A320s; seat pitch of 60 inch on A319s; seats recline significantly but not lie flat
    • Audio/Video On Demand on all medium and long haul flights. Wi-Fi available for a fee on the A380, 787, A319 and on some A330, A320 and A321 aircraf
    • In seat power, USB port and telephone available
    • Magnificent Q Suites being rolled out throughout long-haul fleet
    • Large pillow, duvet, sleeper suit and superior amenity kit supplied

    First Class

    • Welcome drink, coffee and dates and hot or cold towel offered
    • Multi course restaurant quality meals served on demand; snacks available on demand
    • Audio/Video On Demand. On air system allows for text messages to be sent and received whilst on board. Wi-Fi available for a fee.
    • Seat pitch of 79 inch and transform to fully lay flat bed with massage function. Seat in a 1-2-1 configuration with a divider in the middle seats for more privacy if needed
    • Large pillow, duvet, sleeper suit and superior amenity kit supplied
    • Baggage allowance of 50kg; 2 x 32kg bags on transatlantic routes
    • Commenced service in 1994 as state owned carrier of Qatar
    • Steady growth of fleet size and number of destinations
    • A319LR
    • A320
    • A321
    • A330
    • 777-200LR
    • 777-300ER
    • 787
    • A380
    • A350
    • Member of oneworld alliance

    Cancellations and lengthy delays 
    If Qatar cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, the airline shall, at your option,

    • Carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges
    • Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference
    • or make a refund onthe portion of the ticket that will no longer be used

    If cancellations or delays are due to inclement weather or to air traffic control delays, the airline is under no obligation to provoide the above or telephone calls, accommodation, refreshments or transportation.

    Where your flight is due to be operated by us from an airport within the EU and has been cancelled or delayed for at least four (4) hours or you have been downgraded on an involuntary basis you may be entitled to certain rights

    Baggage
    If your baggage does not come off the conveyor belt or is damaged when you receive it, please file a report with the Baggage Services Counter or Qatar office at the airport.
    For many international journeys (including domestic portions of international journeys), the Warsaw Convention may apply with liability limits of 17 Special Drawing Rights per kilo for checked baggage and 332 Special Drawing Rights per passenger for unchecked baggage. In cases where the Montreal Convention applies to your journey, the applicable liability limit is 1,131 Special Drawing Rights per passenger for checked and unchecked baggage. For more information on lost or damaged baggage click here 

    Denied Boarding
    Volunteers will first be asked to surrender their ticket for benefits however if no volunteers are found, passengers will be chosen based on ticket type, destination etc.

    • The airline will carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges
    • Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference
    • or make a refund of the part/s of the ticket that can no longer be used.
    • The airline will offer meals and refreshments, telephone calls, and accomodation where needed as well as transport between the airport and accomodation.

    For information on lengthy tarmac delays in the US click here

    To see the full conditions of carriage click here

    To lodge a complaint with the airline click here

    For details of legislative obligations under EU regulation click here

    To lodge a complaint with the EU click here

    To lodge a complaint with the US Department of Transport (DOT) click here

    Click here for more information about our Qatar Airways reviews and safety ratings system.

    View all Ratings

    SHARE
    Cookie settings