First Class
- Restaurant quality multi course meals with beverages on demand; snack bar on A380s
- Audio/Video On Demand and in seat power; internet access on most of the long haul fleet
- Seats transform into wide fully lie flat beds with aisle access
- Pillow, luxury duvet and amenity kit provided
- Baggage allowance of 3 x 23kg bags; carry on baggage allowance of 2 x 8kg bags
Business Class
Long haul
- Superior meals and beverages including alcohol served; snack bar on A380/A350s
- Welcome drink offered
- Audio/Video On Demand and in seat power; internet access on most of the long haul fleet; live sport channels also available.
- Fully lie flat beds across the fleet
- Pillow, blanket and amenity kit provided
- Baggage allowance of 2 x 23kg bags; carry on baggage allowance of 2 x 8kg bags
Domestic (within Europe)
- Superior meals and beverages including alcohol served
- No in flight entertainment
- Seat pitch of 30 inch with middle seat in rows of three left free to create more space
- No blankets or pillows
- Baggage allowance of 2 x 23kg bags; carry on baggage allowance of 2 x 8kg bags
Economy Class
Domestic (within Europe)
- Most routes operated by single aisle aircraft
- Small snacks served on short haul flights; beverages served on all flights and alcohol on some flights
- No in flight entertainment
- Seat pitch of 30 inch with standard economy recline
- Newspapers offered
- No blankets or pillows offered
- Baggage allowance of 1 x 23kg bag; carry on baggage allowance of 8kgs
Long haul
- Full meal and beverage service and second meal service on extra long flights; movie snacks offered on some flights; snack bar on A380s
- Audio/Video On Demand; internet access available on most of long haul fleet; live sport channels also available. On some aircraft on some medium haul routes content can be streamed to personal devices.
- Seat pitch of 31 inch with 113 degree recline on most aircraft; seat pitch of 32 inch with 113 degree recline on A340s
- Blankets and pillows provided as well as amenity kit on overnight flights
- Baggage allowance of 1 x 23kg bag; carry on baggage allowance of 8kgs
Premium Economy
- Meal options available to passenger on a menu card and served on china.Water bottle at each seat. Full beverage selection. Welcome drink upon boarding
- Audio Video On Demand at each seat as well as a power outlet. WiFi available on most of the long haul fleet
- Seat pitch of 37-38 inch and seat width of 17-19 inch and up to eight inch recline.
- Blanket, pillow and premium economy kit provided
- Baggage allowance of 2 x 23kg bags; carry on baggage allowance of 8kgs
- Began as Deutsche Luft Hansa in 1926
- Served as Germany’s flag carrier until 1945
- Recommenced operations in 1954 as Germany’s flag carrier
- Began services to Berlin after reunification on October 28th, 1990
- Founding member of Star Alliance in May 1997
- Fleet numbers and route network have grown consistently to become one of Europe’s largest airlines
- Accrued many subsidiary airlines in the last decade
- Launch customer for many aircraft types including the 737, A310 and 747-8I
- A319
- A320
- A321
- A330
- A340
- A350
- A380
- 747-400
- 747-8I
- Embraer 190/195 (operated by Lufthansa Regional)
- CRJ700/900 (operated by Lufthansa Regional)
- ATR 72-500 (operated by Lufthansa Regional)
- Bombardier DH8-Q400 (operated by Lufthansa Regional)
- Air Dolomiti
- Augsburg Airlines
- Austrian Airlines
- Brussels Airlines
- Eurowings
- German Wings
- Edelweiss Air
- Lufthansa CityLine
- Swiss International Air Lines
Denied boarding
When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.
You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.
Cancellation
You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
In addition the airline must offer you the choice between:
- reimbursement of your ticket within seven days;
- re-routing to your final destination under similar conditions;
- and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).
Long delays
You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:
- two hours or more for flights of 1,500 km or less;
- three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
- four hours or more for flights of over 3,500 km outside the European Union.
If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.
If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.
Baggage
If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
For delayed receipt of baggage, this period is a maximum of 21 days.
People with disabilities and people with reduced mobility
Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.
Lengthy Tarmac delays at US airports click here
See the airline Conditions of Carriage here
For details of legislative obligations under EU regulation click here
NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.
To lodge a complaint with the airline, click here
To lodge a complaint with the EU click here
Click here for more information about our Lufthansa reviews and safety ratings system.
