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Economy Class


  • Bamboo stick foot massager provided with the option to borrow leg massager on long haul routes
  • Blanket, pillow and amenity items available on all medium and long haul economy flights
  • In seat power, USB port and video input on newly reconfigured aircraft
  • Seat pitch of 31 inch; seat pitch of 34 inch on newly reconfigured aircraft (minority)
  • Audio/Video On Demand; WiFi being implemented on 767’s,777-200s and 787s
  • Meals, snacks and beverages provided; snack Oasis available on some long haul flights as well as drinking water taps to fill up empty water bottles
  • Baggage allowance of 2 x 23kg bags


  • Beverage selection offered but no meal or snack
  • In flight entertainment may be available depending on aircraft
  • Baggage allowance of 20kg

Premium Economy


  • In seat power
  • Amenity kit provided
  • Baggage allowance of 2 x 23kg bags
  • To establish what premium seat to expect for a particular flight, click on the following link
  • Regular economy class meals and extra snacks served
  • Audio/Video On Demand
  • Seats recline within shell and have leg/footrests with seat pitch of 38.2 inch

Business Class


  • To establish what business class seat to expect for a particular flight, click on the following link . The tabs outline the type of seat with the route information at the bottom of each page
  • Baggage allowance of 3 x 32kg bags
  • Amenity kit and slippers as well as casual top/jumper available
  • In seat power
  • Six different seat types available across the fleet: Sky Suite and Sky Suite 2 conver to fully lie flat bed; standard shell and shell neo converts to angled lie flat beds; two other seat types are recliner seats with leg/footrests and good recline and are used on shorter flights within Asia and to Vancouver
  • Audio/Video On Demand and noise canceling headphones; WiFi being implemented on 767’s,777-200s and 787s
  • Restaurant quality multi course meal and beverage service with choice of gourmet snacks available on request. Passengers can dine on demand on medium and long haul flight


  • Extendable leg rest
  • Seats slide forward after the seat is reclined to offer more recline without impacting passenger seated behind
  • Slippers, blanket and pillow provided
  • Baggage allowance of 20kg

First Class


  • Baggage allowance of 3 x 32kg bags
  • Duvet, mattress and pillow provided
  • Gender specific amenity kit, slippers and casual jumper and pants supplied
  • Meals are preordered from extensive menu 24 hours before flight
  • Audio/Video On Demand and noise canceling head phones
  • Suite seats convert to fully flat bed with partitions for privacy; sky sleeper solo seats also convert to flat beds but have less privacy


  • Full meals, snacks and refreshments provided
  • All leather seats with seat pitch of 51 inch and 42 degree recline similar to luxury recliner chair with 21 inch width
  • Small partition between seats for privacy
  • Slippers, blanket and pillow provided
  • Baggage allowance of 45kg
  • Established in 1951
  • Became national airline of Japan in 1953
  • Merged with Japan Air System in 2002 making JAL the sixth largest airline in the world in terms of passengers carried at that time
  • Joined the oneworld alliance in 2007
  • Applied for bankruptcy protection in 2010
  • Owns 3 domestic airlines which feed into the JAL network and has a majority share in two others
  • Major bases in Tokyo, Osaka and Nagoya from which it serves 32 international destinations
  • 737-800
  • 767-300
  • 767-300ER
  • 777-200
  • 777-200ER
  • 777-300
  • 777-300ER
  • 787
  • oneworld
  • JAL Express
  • Japan Transocean Air
  • Japan Air Commuter
  • Ryukyu Air Commuter

Cancellations or lengthy delays
If due to circumstances beyond our control, including but not limited to adverse weather orairtraffic control delays, we cancel or delay a flight; are unable to provide previously confirmed space; fail to stop at your Stopover or destination point; or cause you to miss a connecting flight on which you hold a reservation, we shall, at your option, either:
(a) carry you on another of our scheduled services on which space is available;
(b) within a reasonable period of time re-route you to the destination indicated on your Ticket or applicable portion of your Ticket by our own scheduled services or the scheduled services of another Carrier, or by means of surface transportation.

If cancellation or delay is due to adverse weather or to air traffic control delays, we shall be under no immediate obligation to comply with the above or to provide for the cost of telephone calls, accommodation, refreshments or transportation although we shall make reasonable efforts to assist you as best we can in the prevailing circumstances.

If the delay or cancellation is due to circumstances within our control such as aircraft changes or crewing, we shall pay you compensation in the amount that would be due as denied boarding compensation in accordance with our Regulations.

Denied Boarding
When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

To see the full conditions of carriage click here

To lodge a complaint with the airline click here

For details of legislative obligations under EU regulation click here

To lodge a complaint with the EU click here

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