Tuesday, October 3, 2023
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    Economy Class


    • Meals, snacks and beverages provided; snack Oasis available on some long haul flights as well as drinking water taps to fill up empty water bottles
    • One of the only airlines to offer 8 rather than 9 abreast seating on the 787 means extra seat width for passengers. To find out the economy seat offering on your aircraft including seat width and leg room check here
    • Seat back screens offer on demand entertainment and in seat power. WiFi available on most 777s and 787s.
    • Blanket, pillow and amenity items available on all medium and long haul economy flights


    • Beverage selection offered but no meal or snack
    • In flight entertainment may be available depending on aircraft; Free WiFi on most flights check your flight here

    Premium Economy


    • Regular economy class meals and extra snacks served
    • Audio/Video On Demand and in seat power
    • Amenity kit provided
    • Seats recline within shell and have leg/footrests with seat pitch of 38.2 inch however this varies on the aircraft
    • To establish what premium seat to expect for a particular flight, click on the following link

    Business Class


    • Restaurant quality multi course meal and beverage service with choice of gourmet snacks available on request. Passengers can dine on demand on medium and long haul flight
    • Seven different seat types available across the fleet: Sky Suite and Sky Suite 2 convert to fully lie flat bed; standard shell and shell neo converts to angled lie flat beds; two other seat types are recliner seats with leg/footrests and good recline and are used on shorter flights within Asia and to Vancouver
    • Audio/Video On Demand and noise canceling headphones; WiFi available on  767’s,777-200s and 787s.
    • In seat power available
    • To establish what business class seat to expect for a particular flight, click on the following link . The tabs outline the type of seat with the route information at the bottom of each page
    • Amenity kit and slippers as well as casual top/jumper available


    • Extendable leg rest
    • Seats slide forward after the seat is reclined to offer more recline without impacting passenger seated behind
    • Slippers, blanket and pillow provided

    First Class


    • Meals are preordered from extensive menu 24 hours before flight
    • Audio/Video On Demand and noise canceling head phones
    • In seat power available
    • Suite seats convert to fully flat bed with partitions for privacy; sky sleeper solo seats also convert to flat beds but have less privacy
    • Duvet, mattress and pillow provided
    • Gender specific amenity kit, slippers and casual jumper and pants supplied


    • Full meals, snacks and refreshments provided
    • All leather seats with seat pitch of 51 inch and 42 degree recline similar to luxury recliner chair with 21 inch width
    • Small partition between seats for privacy
    • Slippers, blanket and pillow provided
    • Established in 1951
    • Became national airline of Japan in 1953
    • Merged with Japan Air System in 2002 making JAL the sixth largest airline in the world in terms of passengers carried at that time
    • Joined the oneworld alliance in 2007
    • Applied for bankruptcy protection in 2010
    • Owns 3 domestic airlines which feed into the JAL network and has a majority share in two others
    • Major bases in Tokyo, Osaka and Nagoya from which it serves 32 international destinations
    • 737-800
    • 767-300
    • 777-200
    • 777-300
    • 787-800
    • 787-900
    • JAL Express
    • Japan Transocean Air
    • Japan Air Commuter
    • Ryukyu Air Commuter

    Cancellations or lengthy delays
    If due to circumstances beyond our control, including but not limited to adverse weather orairtraffic control delays, we cancel or delay a flight; are unable to provide previously confirmed space; fail to stop at your Stopover or destination point; or cause you to miss a connecting flight on which you hold a reservation, we shall, at your option, either:
    (a) carry you on another of our scheduled services on which space is available;
    (b) within a reasonable period of time re-route you to the destination indicated on your Ticket or applicable portion of your Ticket by our own scheduled services or the scheduled services of another Carrier, or by means of surface transportation.

    If cancellation or delay is due to adverse weather or to air traffic control delays, we shall be under no immediate obligation to comply with the above or to provide for the cost of telephone calls, accommodation, refreshments or transportation although we shall make reasonable efforts to assist you as best we can in the prevailing circumstances.

    If the delay or cancellation is due to circumstances within our control such as aircraft changes or crewing, we shall pay you compensation in the amount that would be due as denied boarding compensation in accordance with our Regulations.

    Denied Boarding
    When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

    To see the full conditions of carriage click here

    To lodge a complaint with the airline click here

    For details of legislative obligations under EU regulation click here

    To lodge a complaint with the EU click here

    Click here for more information about our Japan Airlines reviews and safety ratings system.

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