
Japan Airlines
About Japan Airlines
Passenger ratings
Overall Value for Money
4.1
From 24 reviews
Seat and Cabin Space
4.2
From 24 reviews
Customer Service
4.2
From 24 reviews
In Flight Entertainment
3.6
From 23 reviews
Baggage Handling
4.1
From 8 reviews
Check-in Process
3.9
From 8 reviews
Meals and Beverages
3.9
From 23 reviews
Recommend Airline
82.6%
From 23 reviews
Latest reviews
View all
Much appreciation to the hard working ladies of flight JL792 on Aug 12,2025 from KIX to HNL. Jang, Fang, & Yoshikawa. I fly every 2 to 3 months and I don’t think I ever seen a very persistent team work so hard and diligently, with such grace, kindness and heart towards the guest
10 / 10

How language and culture barriers can ruining an entire travel experiences. Got yelled at by flight attendants, because she can’t understand my question. Under appreciate economy class, Flight delayed, economy class was the only class not even offer water during the wait. Used to be my favorite airline, what’s going on?
5 / 10

Flew them First Class from Chicago to Tokyo using miles in November and it was an absolute pleasure. The First Suites/Cabin is now abit dated and needs a refresh but solid product still and excellent crew and catering! Can read a full review here: https://www.wanderupfront.com/japan-airlines-first-class-to-tokyo/
9 / 10

