About Japan Airlines

Japan Airlines (JAL) is a prominent name in the aviation industry, recognized for its significant contribution to commercial flight services. Founded in the mid-20th century, the airline has grown from its initial domestic routes to become a major international carrier. Throughout its history, JAL has consistently expanded its network, establishing routes across continents, which has enabled it to become one of the flag carriers of Japan. This expansion was bolstered by its strategic alliances and partnerships with other global airlines, enhancing its service offerings and global reach. The fleet of Japan Airlines stands out for its emphasis on comfort, safety, and technology. The airline invests in modernizing its fleet with a focus on environmental sustainability and implementing the latest avionic technologies to ensure passenger safety and operational efficiency. The interior of the aircrafts are designed to enhance passenger comfort, offering different classes of service that cater to varying passenger needs and preferences. This approach not only underscores JAL's commitment to quality but also its pursuit of technological advancement. Services provided by Japan Airlines are distinguished by a commitment to traditional Japanese hospitality, known as "Omotenashi." JAL's in-flight services include a selection of gourmet meals that often incorporate elements of traditional Japanese cuisine, and a range of entertainment options to ensure a pleasant travel experience for passengers of all ages. Moreover, Japan Airlines extends its service philosophy beyond the aircraft, with comprehensive ground services that promote a seamless travel experience, including streamlined check-in processes, comfortable lounge areas, and efficient customer service both at airports and online.

Overall Value for Money

4.1

From 24 reviews

Seat and Cabin Space

4.2

From 24 reviews

Customer Service

4.2

From 24 reviews

In Flight Entertainment

3.6

From 23 reviews

Baggage Handling

4.1

From 8 reviews

Check-in Process

3.9

From 8 reviews

Meals and Beverages

3.9

From 23 reviews

Recommend Airline

82.6%

From 23 reviews

Latest Passenger Reviews for Japan Airlines

View All
Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

Share your thoughts and experiences

or

By joining our newsletter, you agree to our Privacy Policy