Wednesday, November 13, 2019
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    Product Rating 4/7

    Rating Criteria

    Business Class

    International long haul (Business Plus)

    • Multi course meal served with alcoholic beverages
    • Audio/Video On Demand and noise canceling headphones provided; WiFi available on the A330
    • Seat pitch of 60 inch which transform into angled flat beds with 170 degree recline and massage function or on news A330 and retrofitted A340 aircraft , seats transform in to a completely flat bed
    • Satellite phones and SMS capability
    • Blankets, pillows and amenity kits provided
    • Baggage allowance of 3 x 32kg bags

    Medium haul (Business Club)

    • Available on flights to destinations in Egypt, Equatorial Guinea, Israel, Nigeria, and Russia
    • Three course meal with choice of mains served with alcoholic beverages
    • Portable media players with 20 film/TV options provided
    • Seat pitch of 50 inch with 22 inch width and 27 inch recline and leg rests
    • Blanket, pillow and amenity kit provided
    • Baggage allowance of 2 x 23kg bags

    Domestic and Short Haul

    • Meals, snacks and beverages (both alcoholic and nonalcoholic) provided complimentary
    • No in flight entertainment
    • Seat pitch of 34 inch with 6 inch recline; middle seat in rows of three kept free to give more space
    • Baggage allowance of 2 x 23kg bags

    Economy Class

    International/long haul

    • Meals and nonalcoholic beverages provided on long haul intercontinental flights; alcohol must be purchased
    • Shared cabin screens or audio video on demand on the A330 and A350; WiFi also available on the A330 and A350
    • Seat pitch of 32 inch with 6 inch recline
    • Baggage allowance of 1 x 23kg bag

    Medium Haul

    • Meals and nonalcoholic beverages provided on flights to Athens, Cairo, Dakar, Istanbul, Malabo, Moscow and Tel Aviv; alcohol must be purchased
    • No in flight entertainment unless on an A330 with audio video on demand
    • Seat pitch of 31 to 32 inch with 4 to 6 inch recline
    • No blankets or pillows
    • Baggage allowance of 1 x 23kg bag

    Domestic and Short Haul

    • Buy-on-board service for meals, snacks, and alcoholic beverages; nonalcoholic beverages are complimentary
    • No in flight entertainment
    • Seat pitch of 31 inch with 4 inch recline
    • No blankets or pillows
    • Baggage allowance of 1 x 23kg bag; baggage not included on express fare
    • Commenced service on December 14th 1927 under Compania Aerea de Transportes
    • Became purely domestic airline following Spanish Civil War
    • First airline to fly between Europe and South America after World War II in 1946
    • Joined the oneworld alliance in September 1999
    • Merged with British Airways on January 21st 2011 forming the International Airlines Group (IAG) however both fly under their own brand name and logo
    • Acquired British Midland International (BMI) in 2012
    • IAG launched Iberia Express in October 2011, which was designed to operate short and medium haul routes from Iberia’s Madrid hub and provide transfer feed onto Iberia’s long haul network
    • A350
    • A340-600
    • A330-300
    • A321
    • A320 (many operated by Iberia Express)
    • A319
    • oneworld
    • Air Nostrum
    • Vueling Air
    • Iberia Express

    Denied boarding

    When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

    You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.

    Cancellation

    You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
    In addition the airline must offer you the choice between:

    • reimbursement of your ticket within seven days;
    • re-routing to your final destination under similar conditions;
    • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

    Long delays

    You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

    • two hours or more for flights of 1,500 km or less;
    • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
    • four hours or more for flights of over 3,500 km outside the European Union.

    If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

    If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.

    Baggage

    If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
    For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
    For delayed receipt of baggage, this period is a maximum of 21 days.

    People with disabilities and people with reduced mobility

    Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

    See the airline Conditions of Carriage here

    For details of legislative obligations under EU regulation click here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    To lodge a complaint with the airline, click here

    To lodge a complaint with the EU click here

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