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    Product Rating 5.5/7

    Rating Criteria


    COVID-19 Star Rating Breakdown 5/7

    Rating Criteria

    Business Class

    • Three course meals with choice of alcoholic beverages
    • Audio/Video On Demand and in seat power
    • Seat pitch of 50 inch and recline of 160 degrees with extendable leg rest or fully flat bed on aircraft featuring new product; 2-2 seating layout on single aisle aircraft
    • Blankets, pillows, slippers and amenity kit provided
    • Baggage allowance of 3 x 23kg bags

    Economy Class

    • Choice of meals and beverages provided; snacks offered on short flights
    • Shared cabin screens sometimes showing only Chinese movies; seatback screens on some flights
    • Seat pitch of 31 to 32 inch with standard economy recline; seats with extra legroom can be reserved for a fee
    • Blankets and pillows available
    • Baggage allowance of 2 x 23kg bags
    • Originally launched as CR Airways in 2001
    • Began passenger services in 2003
    • Hong Kong express, sister airline of Hong Kong Airlines, commenced passenger services in September 2005
    • Changed to its current name Hong Kong Airlines in 2006
    • A330-200
    • A320
    • A330-300

    COVID-19 Compliance (5/7)

    – COVID-19 website information and instructions
    – Social distancing on boarding
    – Flight attendant Personal Protection Equipment
    – Face masks compulsory
    – Meal service modified
    – Passenger Sanitizer Kit
    – Deep clean of aircraft

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