Friday, March 29, 2024
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  • Founded by an American and an Australian in 1946
  • Swire group bought in to Cathay Pacific in 1948 and still have a 45% share
  • Major shareholder is Air China and Cathay Pacific is a reciprocal shareholder
  • World’s first non-stop transpolar flight over the North Pole in July 1998
  • Founding member of the oneworld alliance in 1999
  • Subsidiary Dragonair operates most routes out of Hong Kong to China
  • A330-300
  • 777-300
  • 777-300ER
  • A350
  • A321
  • Dragonair

Cancellations
If Cathay Pacific cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, the airline shall, at your option,

  • Carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges and; where necessary, extend the validity of your Ticket;
  • Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference
  • or make a refund

If cancellations or delays are due to inclement weather or to air traffic control delays, the airline is under no obligation to provoide the above or telephone calls, accommodation, refreshments or transportation.

Baggage
If your baggage does not come off the conveyor belt or is damaged when you receive it, please file a report with the Baggage Services Counter located at the Arrival Hall, prior to customs clearance.
For many international journeys (including domestic portions of international journeys), the Warsaw Convention may apply with liability limits of 17 Special Drawing Rights per kilo for checked baggage and 332 Special Drawing Rights per passenger for unchecked baggage. In cases where the Montreal Convention applies to your journey, the applicable liability limit is 1,131 Special Drawing Rights per passenger for checked and unchecked baggage.

Delays
If a flight is delayed by four hours or more  the airline will offer meals and refreshments, two telephone calls, faxes or emails.
If a flight is expected to be delayed until the next day in additionto the above, hotel accomodation and transport to from the accomodationand airport will also be provided.
If a flight is over five hours delayed and you choose not to travel a full refund will be issued for the parts of the jorney you will not be taking.

Denied Boarding
Volunteers will first be asked to surrender their ticket for benefits however if no volunteers are found, passengers will be chosen based on ticket type, destination etc.
Passengers denied boarding are entitiled to compensation of Euro 600 in cash or 40,000 Asia Miles and Euro 300 as well as the benefits below

  • The airline will carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges and; where necessary, extend the validity of your Ticket;
  • Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference
  • or make a refund of the part/s of the ticket that can no longer be used.
  • The airline will offer meals and refreshments, two telephone calls, faxes or emails, accomodation where needed as well as transport between the airport and accomodation.

For information on lengthy tarmac delays in the US click here

To see the full conditions of carriage click here

To lodge a complaint with the airline click here

For details of legislative obligations under EU regulation click here

To lodge a complaint with the EU click here

 

Click here for more information about our Cathay Pacific reviews and safety ratings system.

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