Wednesday, November 13, 2019
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    Product Rating 6/7

    Rating Criteria

    Business Class

    Long haul (Club World)

    • Multi course restaurant quality meals and beverages served; snacks available on demand; Pre order meal options available online for flights that will depart from Gatwick.
    • Sleeper Service (night cap and small snack prior to undisturbed sleep) available on overnight flights between North America and the Middle East to London Heathrow
    • Audio/Video On Demand with noise canceling headphones on A380, 787s, 747s, 777s and long haul 767s
    • Newspaper offered
    • Seat pitch of 73 inch transform to 25 inch wide lie flat beds all with aisle access
    • Privacy screen, in-seat phone and laptop power
    • Superior duvet, pillow and amenity kit supplied
    • Check your baggage allowance here

    Within Europe (Club Europe)

    • Full English breakfast or continental breakfast on flights before 10am; extended breakfast including charcuterie and full bar service between 10am and 11.30am; salad or hot main meal with full bar service from 11.30am onwards; traditional English tea service on flights between 2pm and 4.30pm; express meal service on night flights
    • Seat back screens showing movies and TV shows on 767s no in flight entertainment om other aircraft
    • Seat pitch of 34 inch; seating generally in 3-3 configuration on single aisle aircraft with the middle seat in each row of three kept free to provide more space
    • Cushion and blankets available
    • Check your baggage allowance here

    Premium Economy (World Traveller Plus)

    • Three course meals offered for breakfast, lunch or dinner depending on flight time; Pre order meal options available online for flights that will depart from Gatwick.
    • Audio/Video On Demand on 747s, 777s, A380 and long haul 767s
    • Laptop power and in-seat phone
    • Newspaper offered
    • Seat pitch of 38 inch with 2 inches more recline than economy
    • Cushion, blanket and amenity kit provided –  superior to that in economy
    • Check your baggage allowance here

    Economy Class

    International (World Traveller)

    • Three course meal with bar service; snacks available on request on long flights
    • Audio/Video On Demand on A380s, 787s, 747s, 777s and long haul 767s
    • Seat pitch of 31 inch with recline
    • In seat power on 777-300ERs and A380s
    • Blankets, cushions, eyeshades and flight socks supplied
    • Check your baggage allowance here

    Europe (Euro Traveller)

    • Buy on board menu with the exception of water which is offered complimentary
    • Seat back screens showing movies and TV shows on 767s. No in flight entertainment on other flights
    • Newspapers offered except on flights to London-Gatwick
    • Seat pitch of 31 inch with recline
    • No blankets, pillows or amenity kits
    • Check your baggage allowance here

    UK domestic

    • Buy on board menu with the exception of water which is offered complimentary
    • No in flight entertainment
    • Seat pitch of 31 inch with recline
    • No blankets or pillows provided
    • Baggage allowance of 23kg

    First Class

    • See the First class experience here
    • Created in 1974 when British Overseas Airways Corporation (BOAC) and British European Airways Corporation (BEA) merged under the newly formed British Airways Board
    • Government ruled that British Airways (BA) and its largest rival British Caledonian could no longer compete on long-haul routes in 1976
    • BA took over British Caledonian in July 1987
    • Along with Air France operated the supersonic Concorde from 1976 until October 2003
    • Founding member of oneworld alliance in September 1998
    • Open skies treaty between the United States and the European Union signed in March 2008 to allow any airline to fly between airports in both countries
    • As a result, a new subsidiary was started called OpenSkies which began operations in June 2008 and now flies direct from Paris to New York JFK and Newark
    • Merger with Iberia to form the International Airlines Group (IAG) on January 21st 2011 however both fly under their brand name and logo
    • IAG acquired British Midland International (BMI) in 2012
    • A380
    • 747-400
    • 777-300
    • 777 -200
    • 767-300
    • A321
    • A320
    • A319
    • 757-200 (flown by OpenSkies)
    • Embraer 170/190 (flown by BA CityFlyer)
    • oneworld
    • OpenSkies
    • BA CityFlyer

    Denied boarding

    When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

    You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.

    Cancellation

    You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
    In addition the airline must offer you the choice between:

    • reimbursement of your ticket within seven days;
    • re-routing to your final destination under similar conditions;
    • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

    Long delays

    You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

    • two hours or more for flights of 1,500 km or less;
    • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
    • four hours or more for flights of over 3,500 km outside the European Union.

    If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

    If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.

    Baggage

    If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
    For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
    For delayed receipt of baggage, this period is a maximum of 21 days.

    People with disabilities and people with reduced mobility

    Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

    Lengthy Tarmac Delays at US airports click here

    See the airline Conditions of Carriage here

    For details of legislative obligations under EU regulation click here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    To lodge a complaint with the airline, click here

    To lodge a complaint with the EU click here

    Click here for more information about our British Airways reviews and safety ratings system.

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