Economy Class
Long Haul
- Full meal and bar service; extra alcoholic beverages and snacks available for purchase. Option available online to upgrade to a larger premium meal for a fee; second meal service only offered on flights to Chicago
- Seat pitch of 31 to 32 inch and 17 inch width with recline; extra legroom (such as an emergency exit) can be purchased on flights to the US
- Audio/Video On Demand; A330s offer Wi-Fi for a fee over the Atlantic
- In seat power available
- Blankets and pillows provided
- Baggage allowance of 1 x 23kg bag; flexi fares allow 2 bags
Short Haul (Europe, North Africa, West Africa)
- Operated by ATRs and single aisle A319s, A320s and A321s in all economy configuration
- Food and beverages available for purchase; passengers are able to pre order meals online prior to their flight
- No in flight entertainment
- Seat pitch of 31-32 inch with 17 inch width; for a small fee passengers can choose a preferred seat
- No blankets or pillows
- Newspapers available for purchase
- Baggage allowance of up to 20kg but may or may not be included depending on fare
Business Class
- Canapes, hot lunch, dessert and cheese plus evening snack served on flights from Ireland; hot dinner on flights to Ireland. Alcoholic beverages and welcome champagne also served complimentary
- Audio/Video On Demand, USB ports and in seat power; WiFi available on the A330
- 22 inch seats transform into 6.5 foot long lie flat bed
- Blankets, pillows and amenity kit provided
- Baggage allowance of 3 x 23kg bags
- Founded by Irish Government to provide air services between Ireland and the UK in 1936
- Became a low cost airline in 2001 with the exception of long haul routes
- Aer Arann’s regional services were transferred to Aer Lingus Regional in 2012
- A330-200
- A330-300
- 757-200
- A321
- A320
- ATR 42 and ATR 72 for Aer Lingus Regional
Denied boarding
When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.
You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.
Cancellation
You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
In addition the airline must offer you the choice between:
- reimbursement of your ticket within seven days;
- re-routing to your final destination under similar conditions;
- and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).
Long delays
You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:
- two hours or more for flights of 1,500 km or less;
- three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
- four hours or more for flights of over 3,500 km outside the European Union.
If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.
If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.
Baggage
If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
For delayed receipt of baggage, this period is a maximum of 21 days.
People with disabilities and people with reduced mobility
Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.
For the airlines policy on lengthy delays on the tarmac in the US click here
See the airlines Conditions of Carriage here
For details of legislative obligations under EU regulation click here
NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.
To lodge a complaint with the airline, click here
To lodge a complaint with the EU click here
Click here for more information about our Aer Lingus reviews and safety ratings system.
