So utterly disappointed in Etihad airways. READ BEFORE YOU BOOK WITH THEM. Original flight meant to take 16 hours. With Etihad it took over 50 hours. I booked with Etihad airways to get me to Johannesburg airport in South Africa, from London Heathrow, with a 2 hour stop in Abu Dhabi. I paid a lot of money for this flight, over £1100. The flight left Heathrow on time and as the flight landed in Abu Dhabi they announced some passengers connecting onto Johannesburg needed to wait for assistance. I was met by a Etihad worker who instructed me I was being removed from my connection to Johannesburg because they had over booked the flight!!! How is this possible? I had to make my way to a hotel and stay there for two nights before they could book me on to the next flight to Johannesburg. THATS NOT THE WORST PART. After already losing a day of my holiday I had discovered Etihad airways had booked me onto another flight but instead of flying to Johannesburg, which was my original plan, which I had paid for, they instead sent me to Nairobi, Kenya, with a connection from Nairobi to Johannesburg. But guess what? They delayed this flight by 3 hours. This resulted in me missing my connection in Nairobi. Better still Etihad left me in Nairobi airport for 7 hours with no food and no water, as well as no assistance or help. I got a lovely email stating they wanted to fly me to Dar es Salam, Tanzania. Thankfully after hours of back and forth I managed to find a helpful lady who went above and beyond and booked me on a direct flight to Johannesburg. Why couldn't Etihad airways have done this?! My chaos was not over yet. After finally reaching Johannesburg over 50 hours later, Etihad airways had lost my luggage. I lost 3 days of my holiday being flown around by this incompetent airline. They finally found my bag and returned to me 2 days after landing in Johannesburg. I strongly recommend you DO NOT fly with this airline. If this was an elderly person, or a family, I dread to think the stress this would have caused them. The airline has not been in touch, nor compensated me for any of my delays, or kicking me of my first flight when they overbooked. Its a disgrace and I want to warn others. Etihad you're a disgrace.

Extremely Disappointed with the Service The issue began when an item from my checked baggage went missing upon arrival. Despite filing a report immediately, the airline's response was vague, and unhelpful. Customer Service appeared uninterested and lacking knowledge. My belongings are still unaccounted for. Received reply from airline, blaming other agencies for the missing item. These agencies have stated that item is with airline. After repeated follow-ups, not only did I receive no meaningful updates, but the staff also failed to take any responsibility. Even there is no response on my last correspondence. Customer service is incompetent, and live agents are clueless. Ground staff at Abu Dhabi are not trustworthy, are liars and extremely rude. I expected better from a company trusted to handle people’s travel and property. Will certainly not advise anyone to use this airline.

When a Giant fell from the Sky This is a sad review on one of my earlier favorite airline that carried a meaningful message in UAE. I moved to the beloved UAE in 2006 and ever since, i have been a loyal customer to the local carrier of the UAE, Etihad Airways. The airline was so good that it created years for advancements to other airlines globally to catch up. Customers, including me, used to gladly pay the extra premium to get the luxury flight from airplanes, services, treatments and many more. Like many airlines, Etihad was impacted by the pandemic and incurred huge losses. But when other airlines recovered, they kept diving on a free fall with one failure after the other now to be competing with charter or budget flights that are now even better than them. Let me start my review with the basics: their call center. It is now a team of incompetent members that are full of misleading information and unprofessional behavior. A team that provides wrong information and false commitments - that is, if they would ever attend to your call. I had the bad experience where i upgraded my flight with them once and paid a premium only to find out later on that my ticket has been cancelled without issuing a new one. And the irony was that when i called them, they said that they had no record of the change despite me providing them with the proof of payment. But this was just the beginning, cut calls, non reachable numbers, and the list never ends. Their app is even worse, a live example i am living now as i wait in Muscat airport after 4 times getting my flight rescheduled. Their app shows that the flights latest update is at 23:50 while the screen at the airport is showing 22:25 and when i went to their helpdesk, the ignorant, useless guy over there could not even provide any update. When i asked him which time is the correct one, he simply said : I don’t know. 4hours of delay for a 1hr trip. I mean come on Etihad, is it too hard to send another airplane? What a shame. Now let’s get to the airplanes. They decided to save some money on maintenance and on fuel by removing the screens from the airplanes and they said that they replaced them with the EBox that never works because the inflight internet doesn’t work. And to add the cherry on top, the flights prices doubled along with the seats. The flights are so packed that you can barely fit your legs. You feel like traveling in a tuna can. I am an Etihad gold guest and i am sorry to say that Etihad became now, in my opinion, the worst carrier that should be stripped from the title of being the national carrier of UAE. They certainly do not reflect the image of this great nation.