Peter

    from Australia - April 1, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    After a long flight from Santiago to Sydney via Auckland, we missed our bus connection in Brisbane by about an hour because our flight had been cancelled & we were put onto a later flight. This neccessitated an overnight stay in a Brisbane hotel & the airline refuses to reimburse us. They use the excuse that our flight was ONLY delayed by a short time.

    Unfortunately there is no effective regulation of airlines who care NOTHING about travellers being inconvenienced & being out of pocket.

    Kim

    from Australia - July 26, 2022

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Staff are told to remind passengers that face masks must remain on during the flight duration exception for eating and drinking…
    Staff don’t seem to care about the safety of passengers during the duration of the flight seeing as how they never ask passengers to wear their mask.
    If I’m ever seated next to someone not wearing a mask I’ll make a complaint (it’s gonna happen eventually)
    I get it’s a budget airline, but it’s not a budget health risk.

    Caleb

    from Australia - April 25, 2022

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Amazing service on Virgin Australia. Flight attendants and staff were friendly. Only had a small issue and that was a 30-minute delay in Brisbane before we got underway. Staff were extremely helpful and kept updating us when we could board. Unfortunately due to Covid Virgin now don’t serve an in-flight snack to economy class so I paid for food which was a little expensive. The in-flight entertainment was quite poor. I had trouble connecting to the free wifi and I couldn’t use the VA app. Other than that a really enjoyable flight and I would definitely recommend Virgin Australia to everyone. 8/10.

    Jayne

    from Australia - July 4, 2021

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My return flight from Perth to Broome was free with my ANZ Adventures credit card. I did a pre-flight bid for an upgrade to Business and was successful. As it was morning, no alcoholic drinks were available in the lounge. I had a flat white and some cheese and biscuits and sat down in a comfy chair. The plane seats were roomy and the service was excellent. I had a sparkling wine before take-off and I had 2 more and a glass of red. I had a ‘toasted’ chicken sandwich for lunch. It was not toasted. It was microwaved. But it sure beats sitting in economy. I used the Virgin entertainment system on my ipad which I had no problem connecting to or using.

    Stephen

    from Australia - July 9, 2019

    Flew Business Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Had asked for Wheelchair assistance in February when the flight was booked. Upon landing, we waited for everyone else to disembark as usual. I was asked to place the wheelchair person onto the wheelchair. Even if I wanted to help, there were too many VA staff in the way. Once the chair movement was completed, the swap at the door to another wheelchair was required. Because the flight was well over an hour late, pre-arranged transport could not be there so we had to make our own way home (i.e – by taxi). Once in the luggage claim area, our assistance disappeared after telling me that i could manage the wheelchair. I could manage the wheelchair, but what about the luggage we also had. Fortunately the airport staff assisted me after I had tried to manoeuvre both the trolley and the luggage cart. Very poor way to treat any customer.

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