Cebu Pacific

Frustrating experience. A booking glitch left us unable to contact support by phone. Chat assistance required a fare difference to reschedule, then rebooked the wrong date and charged us again to fix it. Poor service and no accountability. We won’t use this airline again.

Extreme disappointment with the service provided by Cebu Pacific. My family and I were traveling from Bohol to Hong Kong via Manila on a single booking. Separately, I had a different booking for the same flight from Bohol to Manila, as I was continuing my journey within the Philippines. Without any consultation, Cebu Pacific unilaterally changed my flight to a different schedule, despite my booking being for the same flight as my family. I repeatedly called customer service to explain the situation and emphasize the importance of traveling with my family, highlighting the inconvenience this change would cause. Despite my multiple attempts and clear explanation, the airline staff insisted that they could not change my flight back to the original one. Feeling like I had no other option, I was forced to take the new, separate flight. My family, meanwhile, boarded the original flight as planned. To add insult to injury, I was informed by my family that there were empty seats on the plane that I was originally supposed to be on, meaning there was no valid reason for the airline to insist on this separation. This experience was not only frustrating but also completely avoidable. The airline's lack of flexibility and unwillingness to resolve a simple issue, even when there was clear availability, caused a great deal of stress and unnecessary inconvenience for my entire family. As a customer, I expect better communication and a more humane approach to problem-solving. I will think twice before booking with Cebu Pacific again.

My husband and I were on a flight from HK to Bohol this past weekend. The experience was much better than our expectation. Although the flight from HK was delayed, but we managed to catch the connecting flight to Bohol We would like to express our gratitude to flight attendant, May for expediting our disembarkment of flight 5J111 on 30th May from HKG to MNL. Without her help we wouldn't able to make it to our connecting flight. May was friendly and professional and provided us a very enjoyable experience with Cebu Pacific.