5.9/10

    From 112 passenger reviews

    Greg

    from Singapore - March 19, 2019

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    TV screens were very old. I liked the food…Thai chicken curry with rice, nice salad, delicious coffee mousse. One make flight attendant constantly flirting with a girl in front… Then they went behind the curtain. Funny to watch. Didn’t like the fact we had to bus out on the tarmac to get to the plane..shouldn’t Thai airways have hate priority in Bangkok?

    Philippe

    from Hong Kong - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I am a frequent traveler in Asia, and Thai Airways has shown the worst customer service on the ground out if all the airlines I have used in Asia. The airline takes no responsibility for any issues and the staff is not trained to handled 300 passengers in events of delays or simple gate changes.

    While the aircrafts are ok, the poor customer service simple makes the trip quality very poor and therefore reduces the value for money.

    Ashwin

    from India - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flew from Bangkok to Bangalore, that we’re using an old Boing 700_200, nothing much to brag about, terrible rude staff who just cannot take a feedback, I found hair in my salad which I wanted to report as a feedback as it could be any of us eating it in future,

    It was dismissed from the air hostess that it was just a price of brush when washing dishes which sounded even more awful, I asked them if they expect us to eat such food, also to note no one came to me inspire of pressing the call button ,I was able to talk to them only once they came to collect trash,

    After so much discussion all they did was get me a feedback form,in the meantime I saw another passenger complaining to the head stewerdes of no service and was just confronted by her, my regional airport line Air India is much much better I must agree.
    Then I called the head stuvardess to hand over the feedback form, I just said here is my compaint, app did did was too it from me and a rude thank you and walked away did not even bother to ask what happened as she was not in a mood to listen to the word complaint.

    I will never fly Thai airways ever again and will not recommend to anyone.

    J

    from Australia - July 27, 2017

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    My husband & I flew Thai with our 18 month old son (no seat) return from Melb-Oslo in June 2017. In all they were OK, nothing extraordinary but nothing terrible either.
    They do insist it’s safer to hold your child than use an infant seatbelt, which seems strange & at odds with other airlines.
    When booking we requested more room since we were travelling with a toddler on our laps, & thankfully were given a bulkhead row. They also offered to hold the 3rd seat free if space permitted. This sounded too good to be true & was, as on 3 of the 4 legs the seat was filled. This was a bit disappointing as they seemed to just give the seat away willy-nilly to anyone who asked for it without any reason (anyone who has travelled with a toddler knows it’s truly justified!). There was also a very loud passenger sitting elsewhere who several times came and stood in the isle to talk to a passenger behind us. He was intoxicated, very loud & disruptive, ultimately waking me and my baby (and the 20 or so surrounding passengers). Whilst not directly Thai Airway’s responsibility, is was a right old pain since it’s hard enough to get a baby to sleep on a plane, let alone sleep yourself.

    Alyson

    from Australia - July 17, 2017

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We flew return Melbourne to Bangkok. My husband is 6 foot 4 inches tall and we had requested exit row seats. Both legs we were told none were available and on the return flight we could not sit together, which I wa not happy about at all. The food was awful. I ordered a vegetarian meal and bith legs I was given club sandwiches with stale bread and mashed potatoes and peas and carrot as a filling, also mushrooms set in thick white sauce as another filling …disgusting! You are not allowed to take water on board but I couldnt get a drink of water off anyone. I was given a small bottle with the first “meal” and asked for more and the flight steward said I had already had some. Really!! We will not fly with them again!! I would rather pay more and upgrade to a better airline.

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