Thai Airways

On this daytime flight, after a nice lunch the window blinds were lowered and cabin lights turned off. We were kept in a darkened cabin for some 9 hours. And it became obvious the flight was arranged for the convenience of Thai Airways and their staff and not for the best interests of their customers.

Other than to bring hot towels and give out bags of popcorn, the crew did no more than serve two meals and hide behind curtains. For one period of 4 hours no one passed through the cabin. And we never received proactive attention to make us feel valued in exchange for the £4,000 we had paid.

The seats were narrow, with less than satisfactory control of the recline feature. There was no optional mattress.

Having travelled between London and Bangkok every year for the past 8 years, we had decided to try Thai Airways for a change and with some positive expectations. Sadly our experience was the very opposite. At every turn the likes of Emirates, Oman and Etihad put them to shame, never inflict darkness during daytime hours, constantly make their customers feel valued – and tend to charge less for doing so

I am giving my age away, but I am one of many who consider the 747 the ‘Queen of the Skies’. So I was thrilled to see that our first leg on our flight from Mumbai to Chiang Mai was onboard a Thai Airways 747-400.

They say you should never go back to childhood memories, like where you grew up. The same goes for aircraft. The “Queen” that took us from India to Thailand was a tired old lady. The seats hadn’t been cleaned in ages and some were broken. The monitors in the seat backs were still original equipment.

The staff on the other hand were amazing. From the moment we w=arrived at check-in to final farewell on disembarkation – it was smiles, smiles and more smiles. If this review were on service alone it would be 10 thumbs up. But then the food was served – a bitter disappointment.

Our connecting flight (Bangkok to Chiang Mai) onboard one of Thai Airways’ newer A330s was a refreshing change. Everything worked, the staff were great and luckily the flight was too short for a meal, other than a light snack (which was okay).

4 Thumbs Up

In rating seat comfort, I flew TG492 from AKL to BKK on July 9 2019 on a 787. The seats on the A350-900 were more comfortable on the BKK to FRA run on July 12. I flew MPX to BKK on August 31 on a A350 and the BKK to AKL run on a 787 on August 4.
My bag took slight damage on the BKK to FRA leg. The in flight entertainment was better than good but not good enough for me to rate as excellent. The international selection of movies and the smooth jazz channel are two options I’d rate very highly. Overall I think THAI Airways gave really good service. Crew were pleasant and efficient. They regularly moved up and down the aisles with Coke, juice and water. Meals were very good on all flights. I’d fly with THAI again.

Been flying Thai for the past 26 years. Inflight entertainment finally improved although I don’t want to see ads for Thai rice before every movie. Aircraft was clean. Preferred the old 747’s but the planes were so old and the 777’s have better in flight entertainment. Seat room is very tight especially if seat in front reclines. After boarding, the plane was so hot inside,everyone was fanning themselves with any paper they could find. After about an hour after take off crew finally got the cabin temp cooler. No individual vents on this plane.
Food was terrible. Most passengers that I could see left most of their food.
Check in was good at BKK
No hot/cold towels on plane anymore. Cabin crew poor to average.

great service BRU-BKK